Summary
Overview
Work History
Skills
Timeline
Generic
JUN SHENG LOO

JUN SHENG LOO

ASSISTANT STORE MANAGER
SINGAPORE

Summary

Previous experience I am professional in excelling customer service and operations support. Demonstrated leadership by enhancing team performance and implementing process improvements, resulting in increased efficiency. Skilled in strategic planning and workforce management, committed to fostering a culture of excellence and achieving organizational goals.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Management Trainee

PARIS BAGUETTE SINGAPORE
02.2025 - Current
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Handled day-to-day customer or client questions via telephone or email.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Reduced operational costs by negotiating favorable contracts with suppliers and vendors.
  • Improved operational efficiency with implementation of new inventory management system.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

SUPERVISOR

CHAGEE SINGAPORE PTE LTD
05.2024 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Assistant Store Manager

Watami Japanese Dining Restaurant
12.2022 - 04.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Prime Mover Driver

Greensafe Pte Ltd
05.2021 - 11.2021
  • Ensured safe transportation of items by properly loading and securing them in the moving truck.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.

Skills

Customer service

Timeline

Management Trainee

PARIS BAGUETTE SINGAPORE
02.2025 - Current

SUPERVISOR

CHAGEE SINGAPORE PTE LTD
05.2024 - 01.2025

Assistant Store Manager

Watami Japanese Dining Restaurant
12.2022 - 04.2024

Prime Mover Driver

Greensafe Pte Ltd
05.2021 - 11.2021

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JUN SHENG LOOASSISTANT STORE MANAGER