Jun Keat Lim
Salesperson
Kuala Lumpur
Summary
Dynamic sales professional with a proven track record at Second Face PLT, enhancing customer relationships and boosting sales through strategic negotiation and persuasive presentation skills. Excelled in client relationship management and service excellence, achieving significant customer satisfaction at Romp. Skilled in cross-selling and strategic closing methods, consistently meeting sales targets.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Salesperson
Second Face PLT
01.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Learning new skill and knowledge on eyes' condition and about spectacles lenses details to improve my sales.
Customer Service Sales Representative
01.2021 - 12.2022
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Learnt how to convince clients to buy our product by using only messages.
- Replying in different preferred languages client (including Chinese / Bahasa Melayu / English and Traditional Chinese)
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Assistant Branch Manager
Romp
05.2021 - 12.2021
- Stayed current on company offerings and industry trends.
- Learnt how to sells product according to needs of clients.
- Became assistant branch manager in 1 year from Salesperson
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Salesperson
Romp
01.2019 - 05.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
08.2017 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
SPM/STPM -
Chong Hwa Independent High School
Kuala Lumpur 04.2001 -
Skills
Customer Interaction
Cross-selling products and services
Client Relationship Management
Service Excellence
Strategic Negotiation Skills
Persuasive Presentation Skills
Product description
Sales strategy development
Strategic Closing Methods
Timeline
Salesperson
Second Face PLT
01.2024 - Current
Assistant Branch Manager
Romp
05.2021 - 12.2021
Customer Service Sales Representative
01.2021 - 12.2022
Salesperson
Romp
01.2019 - 05.2021
Customer Service Representative
08.2017 - 12.2020
SPM/STPM -
Chong Hwa Independent High School
04.2001 -
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