Jun Jian Yip

Work History

Wemedia

06.2022 - Current

Developed and implemented strategies to increase brand awareness and drive traffic to the website
Monitored click-through and conversion rates to identify opportunities for improvement and optimize performance
Developed and maintained relationships with existing and potential affiliates
Understand multiple brand to match up with different country culture, and find new sources of affiliate
Create a team working environment and develop employee to growth according to company needs
Developed and maintained an up-to-date knowledge of the company's products and services.
Conducted market research to identify new opportunities and target markets.
Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

Infotellar Ptd Ltd

04.2019 - 08.2021

Developed and implemented a quality assurance system that improved customer service quality
Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner
Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions
Created and maintained customer service reports that provided insights into customer service performance and customer feedback.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Supervised operations staff and kept employees compliant with company policies and procedures.
Increased profit by streamlining operations.

Bitstarz

06.2018 - 04.2019

Developed and implemented strategies to increase brand awareness and drive traffic to the website
Developed and optimized landing pages to increase lead generation and drive conversions
Monitored click-through and conversion rates to identify opportunities for improvement and optimize performance
Developed and maintained relationships with existing and potential affiliates.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Continually maintained and improved company's reputation and positive image in markets served.

Betvictor

06.2014 - 06.2018

Developed and implemented an incentive program that increased affiliate engagement
Handle affiliate partner on queries or help affiliate on driving traffic to the brands
Provide guideline to new on boarding affiliate in terms of product, promote method, use of back office, report and etc
CRM management for whole affiliate database to ensure continue active and business developing
Reporting and analysis on campaign successful rate
Commission handling every month from preparing report, send for approval until arrangement of payment
Co-ordinate with different department to create marketing tools for affiliate like banner, promotion, landing page.

Betvictor

06.2014 - 06.2018

Betvictor

12.2010 - 06.2014

Handing live chat conversation on assisting customer queries
Day by day email queries from customer
Cold call to customer every day on helping business development (CRM / Acquisition)
Process payment of deposit and withdrawal
Handling security checking (KYC) and Fraud Detentions
Prepare daily / weekly payment and daily revenue report to Manager
Handling issue or query from 3rd party vendors
Decision making on bonus abusing, checking, report or suspend account when necessary.
Responded to customer requests for products, services, and company information.
Responded proactively and positively to rapid change.