Jun Jian Yip

Serve in Sportsbet.io & Bitcasino.io

• Continually maintained and improved company's reputation and positive image in markets served.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue. (
• Conducted market research to identify new opportunities and target markets.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.

• Developed and implemented strategies to increase brand awareness and drive traffic to the website
• Monitored click-through and conversion rates to identify opportunities for improvement and optimize performance
• Developed and maintained relationships with existing and potential affiliates
• Understand multiple brand to match up with different country culture, and find new sources of affiliate
• Create a team working environment and develop employee to growth according to company needs
• Developed and maintained an up-to-date knowledge of the company's products and services.
• Conducted market research to identify new opportunities and target markets.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

• Developed and implemented a quality assurance system that improved customer service quality
• Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner
• Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
• Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions
• Created and maintained customer service reports that provided insights into customer service performance and customer feedback.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Increased profit by streamlining operations.

• Developed and implemented strategies to increase brand awareness and drive traffic to the website
• Developed and optimized landing pages to increase lead generation and drive conversions
• Monitored click-through and conversion rates to identify opportunities for improvement and optimize performance
• Developed and maintained relationships with existing and potential affiliates.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Continually maintained and improved company's reputation and positive image in markets served.

• Developed and implemented an incentive program that increased affiliate engagement
• Handle affiliate partner on queries or help affiliate on driving traffic to the brands
• Provide guideline to new on boarding affiliate in terms of product, promote method, use of back office, report and etc
• CRM management for whole affiliate database to ensure continue active and business developing
• Reporting and analysis on campaign successful rate
• Commission handling every month from preparing report, send for approval until arrangement of payment
• Co-ordinate with different department to create marketing tools for affiliate like banner, promotion, landing page.

• Conduct training to all new on boarding employee on Sport-book knowledge
• Provide quiz assessment on sport related
• Basic fraud checking on sport betting.

• Handing live chat conversation on assisting customer queries
• Day by day email queries from customer
• Cold call to customer every day on helping business development (CRM / Acquisition)
• Process payment of deposit and withdrawal
• Handling security checking (KYC) and Fraud Detentions
• Prepare daily / weekly payment and daily revenue report to Manager
• Handling issue or query from 3rd party vendors
• Decision making on bonus abusing, checking, report or suspend account when necessary.
• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.