Junior Kimus

• Increased efficiency and team productivity by promoting operational best practices.
• Boosted productivity by offering skilled administrative assistance and client support.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Increased customer loyalty with exceptional service and proactive problem-solving techniques.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Responded to customer requests for products, services, and company information.
• Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Boosted productivity by offering skilled administrative assistance and client support.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Handled cash with high accuracy and took care to check bills for fraud.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Associate at Sutera Harbour Resort,Kota Kinabalu as Waiters.(as a part time job).

• Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.

• 1.6 GPA
• Completed Coursework: Hotel Managment.,2016