JUNE FATT CHAN
AIRFREIGHT
Seremban,NS
Summary
A dynamic leader with a proven track record at Infinity Logistics and Transport, excel in operations management and team leadership, driving business growth and enhancing customer satisfaction. Leveraging strategic planning and negotiation skills, I've successfully mentored teams to exceed performance goals, achieving significant improvements in efficiency and profitability.
Overview
24
24
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Senior Airfreight Manager
Infinity Logistics and Transport
KLIA , SL
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
AirFreight Manager
Zoom Nine G Sdn Bhd
08.2014 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Sales Executive - Key Accounts
Emirates SkyCargo
06.2010 - 07.2014
- Leveraged CRM software to track client interactions efficiently and identify areas for improvement in the sales process.
- Managed a portfolio of strategic accounts, consistently meeting or exceeding sales targets and performance metrics.
- Participated in ongoing professional development activities to stay current on industry trends, emerging technologies, and competitor offerings.
- Initiated new business opportunities by identifying potential clients and conducting thorough research on their industry trends.
- Established a reputation as a trusted advisor among clients by providing expert guidance on product selection based on their unique needs and goals.
- Negotiated contracts with key accounts, ensuring mutual benefits and long-term partnerships.
- Maintained accurate records of all interactions with key accounts, ensuring seamless communication across internal departments involved in account management processes.
- Conducted regular check-ins with key accounts to discuss progress towards goals, address concerns, troubleshoot issues, and explore new opportunities for collaboration.
- Collaborated with cross-functional teams to provide clients with customized solutions that met their specific requirements.
- Proactively identified potential risks and challenges within accounts, implementing mitigation strategies to prevent loss of business.
- Assisted in the onboarding process for new clients, ensuring a smooth transition and setting the stage for long-lasting partnerships.
- Generated a high volume of repeat business through exceptional account management and customer service skills.
- Increased sales by building strong relationships with key accounts and understanding their unique needs.
- Developed comprehensive sales strategies for each key account, resulting in increased revenue growth and market share.
- Provided valuable insights into client preferences by gathering detailed feedback on products and services offered.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
Senior Sales Executive
Schedule Freight Sdn Bhd (GSA For Jet Airways)
05.2004 - 06.2010
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company''s reach in the market.
Customer Service Assistance
EVA AIRWAYS
02.2001 - 04.2004
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Utilized problem-solving skills to address customer queries and complaints.
Education
High School Diploma -
Universiti Malaya
Kuala Lumpur, Malaysia 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Workforce management
Business development
Financial management
Customer service
Marketing
Project management
Staff management
Budget control
Sales management
Negotiation
Goal setting
Lead generation
Certification
Dangerous Goods Regulations
Timeline
Senior Airfreight Manager
Infinity Logistics and Transport
03.2020 - Current
AirFreight Manager
Zoom Nine G Sdn Bhd
08.2014 - 12.2019
Emergency Response Planning
06-2014
AVSEC Certification Exam
04-2014
Aviation Security
04-2014
Group Commercial Sales Survey
07-2012
Cargo Revenue Management
11-2011
Sales Executive - Key Accounts
Emirates SkyCargo
06.2010 - 07.2014
Senior Sales Executive
Schedule Freight Sdn Bhd (GSA For Jet Airways)
05.2004 - 06.2010
Dangerous Goods Regulations
11-2003
High School Diploma -
Universiti Malaya
04.2001 -
Customer Service Assistance
EVA AIRWAYS
02.2001 - 04.2004
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