Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
JunCheng Yang

JunCheng Yang

Customer Service Specialist
Kuala Lumpur

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with experience in different industries.


Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


As a Mass Communication graduate, my journey in the dynamic field of customer service within a call center who partner with Airbnb setting has been a testament to my adeptness in effective communication and problem-solving. I bring a unique blend of academic knowledge and practical experience to the table, combining my understanding of communication strategies with the ability to handle diverse customer needs. I thrive in the fast-paced environment of a call center, leveraging my skills to ensure seamless interactions, resolve issues efficiently, and deliver top-notch service, embodying professionalism and a customer-centric approach.

Overview

2
2
years of professional experience
22
22
years of post-secondary education
1
1
Language

Work History

Customer Service Specialist

TDCX MY
10.2023 - Current
  • Provided primary customer support to internal and external customers.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Marketing Assistant

Pecca Leather
03.2023 - 04.2023
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Generated reports to support development and implementation of marketing plans.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Researched and evaluated potential new markets and products.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Assistant Project Manager Intern

Cexco Exhibition
06.2022 - 08.2022
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Supported project managers in managing schedules and milestones.
  • Prepared and filed documents and collected data to track performance and efficiency.

Education

Advertising

SEGi University
Selangor, Malaysia
04.2001 - 04.2023

Skills

Process Optimization

undefined

Timeline

Customer Service Specialist

TDCX MY
10.2023 - Current

Marketing Assistant

Pecca Leather
03.2023 - 04.2023

Assistant Project Manager Intern

Cexco Exhibition
06.2022 - 08.2022

Advertising

SEGi University
04.2001 - 04.2023
JunCheng YangCustomer Service Specialist