Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL
Timeline
Generic

JUNAIDI BIN JAFRI

Customer Service
Kuala Lumpur

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Cashier

MOBILE MAYBANK (SAFEGUARD)
04.2024 - 07.2025
  • Recorded daily cash transactions using internal reporting systems and generated end-of-day reconciliation reports.
  • Accurately counted and packaged large volumes of currency to prepare for armored cash transit.
  • Documented amounts received and created detailed transaction summaries to ensure financial accuracy and audit readiness.
  • Monitored cash processing efficiency and flagged inconsistencies to improve transaction speed and accuracy.
  • Reconciled daily cash balances across accounts to maintain accurate cash flow records.
  • Executed ATM cash loading and balancing for multiple units while ensuring security compliance and minimizing downtime.

Customer Service Officer

MALAYSIA AIRLINES
02.2023 - 10.2023
  • Checked in over 100+ passengers per shift using the Amadeus system; verified documentation for airline and immigration compliance.
  • Managed ticketing and baggage processes, enforced carry-on regulations, and collected excess baggage fees.
  • Delivered accurate public announcements regarding arrivals, departures, and gate changes.
  • Assisted elderly and special needs passengers, ensuring a smooth boarding experience.
  • Maintained safety standards and airport regulations by reporting irregularities and assisting in security compliance.

Temporary Teacher

SEKOLAH RENDAH KEBANGSAAN KAPIT
03.2021 - 09.2021
  • 6-month contract
  • Plan, prepare and deliver engaging lessons that align with the curriculum and meet the learning needs of students.
  • Assess, record and monitor student progress through homework’s, test, and classroom participation.
  • Create a positive and inclusive learning environment that encourage student growth, creativity, and critical thinking.
  • Maintain classroom discipline and ensure a safe, respectful, and supportive atmosphere for all learners.
  • Communicate effectively with parents, guardians, and school administration regarding student progress and concerns.
  • Contribute to extracurricular activities, school events, and community engagement initiatives.

Sales Advisor

MITSUBISHI
07.2018 - 01.2020
  • Greet and assist walk-in customers in the showroom or outdoor sales are professionally and understand and assess customer needs to recommend suitable Mitsubishi vehicles.
  • Present and explain Mitsubishi car models, features, specifications, pricing, promotions, financing options and arrange test drives and demonstrate key vehicle features.
  • Follow up with leads through calls, emails, or message to convert prospects into sales, and process sales paperwork accurately including loan/credit applications, trade-ins and insurance.
  • Build and maintain long term customer relationships and ensure customer satisfaction and coordinate vehicle delivery and after-sales follow-up to ensure a smooth handover.
  • Report sales activities, market trends and customer feedback to management.

CCTV Controller Supervisor

NAIM REALTY SDN.BHD
02.2016 - 05.2018
  • Oversee and manage the day-to-day operations of the CCTV monitoring team to ensure effective surveillance security coverage.
  • Monitor live and recorded CCTV footage to detect, prevent, and respond to security threats, suspicious activities, and incidents.
  • Supervise a team CCTV operator, assign duties, and ensure adherence to standard operating procedures (SOPs) and company policies.
  • Coordinate with security officers, law enforcement, and relevant departments to investigate incidents and provide evidence when required.
  • Conduct regular system checks, troubleshoot issues, and liaise with technical teams for maintenance or upgrades of CCTV equipment.
  • Prepare and submit incident reports, daily activity logs, and performance evaluations for management review.
  • Ensure compliance with safety regulations, data protections laws, and confidentiality requirements in handling CCTV footage.

Education

Diploma - Aviation management

Kolej Teknologi Antarabangsa Cybernetics

Skills

  • Strong customer service, hospitality, and logistics management skills with the ability to solve problems and resolve conflicts
  • Compliance and adherence to safety and service standards in fast-paced, ever-changing environments

    • Customer assistance

    Cash handling

    Customer service

    Time management skills

    Product recommendations

    Customer service excellence

    Work ethic and integrity

    Attention to detail

    Daily reporting

    Professionalism and courtesy

    Reports and documents

    Inventory management

    Data entry

    Multitasking and organization

Certification

Certification: Effective Communication Certificate, Basic Accounting Certificate, HR Management Certificate, General Clerk/Administrative Assistant Certificate

ADDITIONAL

Additional skills: Microsoft word, Microsoft Excell, Microsoft PowerPoint, Canva

Timeline

Cashier

MOBILE MAYBANK (SAFEGUARD)
04.2024 - 07.2025

Customer Service Officer

MALAYSIA AIRLINES
02.2023 - 10.2023

Temporary Teacher

SEKOLAH RENDAH KEBANGSAAN KAPIT
03.2021 - 09.2021

Sales Advisor

MITSUBISHI
07.2018 - 01.2020

CCTV Controller Supervisor

NAIM REALTY SDN.BHD
02.2016 - 05.2018

Diploma - Aviation management

Kolej Teknologi Antarabangsa Cybernetics

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