JULIUS GHI TECK KHOO
F&B
Segamat, Johor
Summary
RESTAURANT MANAGER
An experienced and professional restaurant manager with a strong interest to increase retail sales and customer satisfaction and at the same time making sure all the operations are being done properly and the staff is happy.
Overview
32
32
years of professional experience
3
3
Language
Work History
Bar & Restaurant Manager
BATHAI RESTAURANT & BAR
01.2012 - 08.2023
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
SALES ASSOCIATE
PJJ GOLF SALES & SERVICES ENTERPRISE
01.2006 - 03.2011
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of business.
SALES & MARKETING
SYKT BUKU TAIKUANG SDN BHD
01.1995 - 12.2005
- Developed and executed sales, marketing and distribution programs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
ASSISTANT MANAGER
GRANDYS
01.1992 - 12.1994
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
STAMFORD COLLEGE
Kuala Lumpur, Malaysia1991
Skills
Kitchen staff coordination
Catering Coordination
Promotions planning
Sales and Marketing
Interpersonal Skills
Event Coordination
Menu development
Food Service Background
Liquor Law Compliance
Sales Promotion
Timeline
Bar & Restaurant Manager
BATHAI RESTAURANT & BAR
01.2012 - 08.2023
SALES ASSOCIATE
PJJ GOLF SALES & SERVICES ENTERPRISE
01.2006 - 03.2011
SALES & MARKETING
SYKT BUKU TAIKUANG SDN BHD
01.1995 - 12.2005
ASSISTANT MANAGER
GRANDYS
01.1992 - 12.1994
High School Diploma -
STAMFORD COLLEGE