Microsoft Office (Word, Excel, PowerPoint)
Wan Xin Wong
Beauty Advisor
Seremban, Negeri Sembilan
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
12
12
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Beauty Consultant
Shins Corporation Sdn Bhd
02.2018 - 12.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a positive attitude.
- Participated in ongoing training programs to stay current on industry trends and expand personal expertise in various beauty categories.
- Help customers find the products that meet their needs and sell customer as many products as possible.
- Explaining how products work, demonstrating how to use products, performing make overs.
- Meet sales goals, build customer relations through follow up calls and mailings, recruit new customers, handle door to door sales.
- Request products, transfer stocks and manage inventory.
- Informs customers on prices and special offers.
- Contributes to the store's overall sales, conversion goals and meets individual goals.
- Stock shelves, clean floors and organize sales area.
- Operating opening and closing the cash register.
- Listened to customer needs and desires to identify and recommend optimal products.
- Daily sales report and monthly report.
- Assisted clients in selecting ideal fragrances suitable for body chemistry, age, and occasion.
- Handle customer service complaints and product exchange, refund effectively and according to guidelines with and objective to satisfy customers.
Sales Executive Cum Cashier
Wah Chan Consolidated Sdn Bhd
01.2013 - 01.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Professional Make Up & Hair Styling Design
SMK Tinggi Port Dickson
Port Dickson, Negeri Sembilan, Malaysia01-2017
Skills
Effective communication techniques
Client retention strategies
Upselling and cross selling
Cosmetics industry expertise
Timeline
Products knowledge training
08-2019
Senior Beauty Consultant
Shins Corporation Sdn Bhd
02.2018 - 12.2024
Sales Executive Cum Cashier
Wah Chan Consolidated Sdn Bhd
01.2013 - 01.2016
Professional Make Up & Hair Styling Design
SMK Tinggi Port Dickson
Software
Google Workspace (Docs, Sheets, Slides, Forms)
AI Tools (ChatGPT)
Certification
Products knowledge training