JULIANA BINTI MATNARI
Kuala Lumpur
Summary
Seeking a challenging role in a reputable organization to leverage strong leadership, multitasking, and problem-solving skills. Committed to delivering high performance while maintaining professionalism and integrity. Eager to contribute to an environment that values positivity, continuous improvement, and strong work ethics.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
Stream Empire Holdings Sdn. Bhd.
Kuala Lumpur, Malaysia
04.2026 - Current
- Provide full administrative and executive support to the Chief Executive Officer (CEO)
- Manage the CEO's calendar, appointments, meetings, and daily schedule.
- Coordinate domestic and international travel arrangements, including flights, accommodation, transportation, and itineraries.
- Handle confidential information and sensitive documents with a high level of discretion.
- Coordinate hotel, flight, and transportation bookings for management and employees.
PERSONAL ASSISTANT TO SALES & MARKETING MANAGING DIRECTOR
Piau Kee Live & Frozen Seafoods Sdn Bhd
09.2024 - 09.2025
- Provided dedicated administrative and personal support to the Sales & Marketing Managing Director, ensuring smooth daily operations.
- Accompanied the Managing Director to local and international exhibition events, providing on-site coordination and operational support.
- Represented and supported the Managing Director during exhibitions and client engagements.
- Ensured seamless coordination before, during, and after events and client meetings.
- Anticipated executive needs and proactively managed schedules and priorities.
CUSTOMER SERVICE EXECUTIVE (WELCOME PROJECT) (MANDARIN SPEAKER)
Scicom (MSC) Berhad
09.2022 - 08.2024
- Delivered high-level customer support in Mandarin, English and Malay to Priority Celcom customers.
- Handled customer inquiries, technical issues, and complaints related to mobile services, billing, and network performance.
- Achieved effective first-call resolution, escalating complex cases to relevant departments when necessary.
- Ensured excellent service quality and customer satisfaction in accordance with Celcom's service standards.
- Consistently met performance KPIs, including average handling time, customer satisfaction scores, and issue resolution rates.
CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKER)
Homico Cleaning Service
05.2020 - 10.2022
- Handled customer inquiries, bookings, and complaints via phone, email, and WhatsApp providing timely and professional support.
- Coordinated schedules and job orders with cleaning teams to ensure smooth service delivery.
- Maintained accurate client records and service history for efficient tracking and follow-up.
- Prepared quotations, invoices, and basic reports to support operational and financial processes.
- Ensured high customer satisfaction through proactive follow-ups and effective issue resolution.
Education
CERTIFICATE - FLIGHT ATTENDANT PREPARATORY COURSE
01-2021
SIJIL PELAJARAN MALAYSIA -
Sekolah Menengah Kebangsaan Raja Abdullah
01-2019
Skills
- Adaptability
- Team Player
- Customer Service
- Multitask
- Work Under Pressure
- Time Management
Language
Malay
English
Mandarin
Timeline
Personal Assistant to the Chief Executive Officer
Stream Empire Holdings Sdn. Bhd.
04.2026 - Current
PERSONAL ASSISTANT TO SALES & MARKETING MANAGING DIRECTOR
Piau Kee Live & Frozen Seafoods Sdn Bhd
09.2024 - 09.2025
CUSTOMER SERVICE EXECUTIVE (WELCOME PROJECT) (MANDARIN SPEAKER)
Scicom (MSC) Berhad
09.2022 - 08.2024
CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKER)
Homico Cleaning Service
05.2020 - 10.2022
CERTIFICATE - FLIGHT ATTENDANT PREPARATORY COURSE
SIJIL PELAJARAN MALAYSIA -
Sekolah Menengah Kebangsaan Raja Abdullah