Julian Wai
Melbourne,VIC
Summary
- Dynamic Food & Beverage Attendant with exceptional barista techniques and a proven track record at Crown Melbourne. Adept at resolving customer complaints and training new employees, I excel in high-pressure environments, consistently delivering outstanding service and enhancing customer satisfaction. Skilled in payment processing and host management, I thrive in fast-paced settings. Customer-focused Food and Beverage Attendant with a background in fast-paced hospitality environments.
Overview
8
8
years of professional experience
Work History
Food & Beverage Attendant
Crown Melbourne
Melourne, VIC
08.2022 - Current
- Excellent latte art skills and barista knowledge, able to perform under high pressure, and in a fast-paced venue.
- Acquired bartending techniques during night shifts.
- Host Duty responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Processed payments using Oracle systems efficiently and accurately.
- Provided exceptional service to high volume of daily customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new employees to perform duties.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Greeted customers and escorted them to their tables.
Warehouse Worker
Centrecom
Maribyrnong, VIC
06.2021 - 07.2022
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Transported goods to designated areas within the warehouse facility.
- Used digital database to keep records of units and stock moved.
- Received and tracked incoming inventory shipments.
- Used pallet jacks to move items to and from warehouse locations.
Supervisor
Chef lagenda
Flemington, VIC
10.2021 - 04.2022
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Drink Maker
Teaser
Melboure, VIC
07.2020 - 12.2020
- Assisted bartenders with preparing mixed drinks from the bar menu.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Chef Assistant
Think Asia
Melbourne, VIC
03.2019 - 03.2020
- Displayed a positive attitude while working under pressure in a busy environment.
- Communicated with wait staff regarding special orders or dietary restrictions.
- Checked freshness of food products prior to use.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cook
Ajisen ramen
Melbourne, VIC
03.2018 - 03.2019
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Organized storage areas for efficient usage of space.
Kitchen Hand
Ajisen Ramen
Chadstone, VIC
03.2017 - 03.2018
- Prepared meats, vegetables or desserts according to orders or instructions.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
Sales Representative
Multimix Marketing Sdn Bhd
Cheras, Selangor, Malaysia
01.2015 - 01.2017
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Generated new sales leads through cold calling and networking activities.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Coordinated with other departments to ensure timely delivery of orders.
- Reviewed monthly performance against targets set by management team.
Sales Executive
Amway
Cheras, Kajang, Malaysia
01.2015 - 01.2017
- Generated reports to summarize sales performance metrics and present findings to management team.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified and targeted new business opportunities through market research and analysis.
- Presented product demonstrations at trade shows, conferences, and other events.
Food & Beverage Attendant - Waiter
Pin Chang Dim Sum
Kajang, Selangor, Malaysia
06.2013 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Diploma - Diploma of hospitality
Workforce Education Institution
03-2025
Certificate - Commercial Cookery
Worforce Education Institution
Melbourne06-2024
Diploma - Diploma Of Accounting
Choice Business College
03-2023
Skills
- Barista techniques
- Latte art
- Payment processing
- Customer complaint resolution
- Employee training
- Host management
- Beverage preparation
- Table setting proficiency
- Allergy awareness
- Food preparation
- Ingredient preparation
- Customer service excellence
Languages
English
Professional
Cantonese
Professional
Mandarin
Professional
Malay
Professional
Timeline
Food & Beverage Attendant
Crown Melbourne
08.2022 - Current
Supervisor
Chef lagenda
10.2021 - 04.2022
Warehouse Worker
Centrecom
06.2021 - 07.2022
Drink Maker
Teaser
07.2020 - 12.2020
Chef Assistant
Think Asia
03.2019 - 03.2020
Cook
Ajisen ramen
03.2018 - 03.2019
Kitchen Hand
Ajisen Ramen
03.2017 - 03.2018
Sales Representative
Multimix Marketing Sdn Bhd
01.2015 - 01.2017
Sales Executive
Amway
01.2015 - 01.2017
Food & Beverage Attendant - Waiter
Pin Chang Dim Sum
06.2013 - 01.2017
Diploma - Diploma of hospitality
Workforce Education Institution
Certificate - Commercial Cookery
Worforce Education Institution
Diploma - Diploma Of Accounting
Choice Business College
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