Julian Lim Kim Joo

Project: NSK Bearing

• Manage and monitor McAfee EPO/ TITUS/ WSUS/ ManageEngine Desktop Central server.
• Correspond user request and technical inquiry of Microsoft Office 365, Citrix, Cisco AnyConnect VPN.
• Work with Global IT security team to have compliance with security process.
• Maintain servers, network on installations, inventories and other related duties.
• Provide technical and process documents.
• Maintain operating system and software utilized on the network.
• Record all issues and their solutions in ticketing system (SpiceWorks) and ensure follow ups on issues.
• Administrate Office 365 portal
• Manage assignment of user licenses.
• Administrate Talent LMS
• Manage users, training courses.
• Administrate IBM security Maas360
• Manage users and company devices.
• Requirement analysis and preparation of infrastructure design document.
• Citrix Workspace implementation on several ASEAN branches including Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam
• Coordinated with regional IT teams to rollout installation of Citrix receiver on user computers and perform Outlook migration on Citrix profiles.
• Implementing Microsoft Teams as primary communication medium to replace Skype for Business in ASEAN region.
• Preparing course materials in Talent LMS and rollout training courses for users to complete before using Microsoft Teams.
• Reviewing password expiry policy within Active Directory Group policy to ensure users comply to security policies of the company.
• Implementing ManageEngine Desktop Central on several ASEAN countries to facilitate better remote support, inventory management of regional offices and remote installation of software.
• Implementing Dell SecureWorks RedCloak on ASEAN region to comply with security policies from Global ICT Team.

Project: Keyence Global

• Provide helpdesk support to affiliate companies. Managing tickets logged via FreshDesk, FreshService.
• Providing on-site hardware support for affiliate company Keyence (Malaysia). Tasks include laptop, mobile devices setup.
• Assisted in IT monitoring tasks to ensure that affiliate companies comply to security policies. Items monitored include Windows version, Microsoft Defender version, Zscaler Client Connector version, MIcrosoft Office version, SD Wan network traffic, Juniper Mist network monitoring, WIP monitoring.
• M365 and Azure portal administration.
• Zscaler Internet Access (ZIA) and Zscaler Client Connector Portal (ZCC) administration. Tasks include policy maintenance, log monitoring, report analysis.
• Providing technical support for issues related to M365 services.
• Managing Exchange Admin Center, using PowerShell for resource mailbox creation, distribution group creation. Monitor Exchange mail flow to troubleshoot mail issues.

Project: Transcosmos Malaysia Sdn Bhd

• Setting up M365 tenant from scratch, configure organizational policies and enrolling company devices into Intune.

• Microsoft Office 365 Administration
• Active Directory Administration
• Providing technical support to users
• Configuring/ setting up video conferences on multiple platforms like Microsoft Teams, Skype for Business, Polycom and Yealink
• Experience in configuring conferences on Polycom and Yealink conferencing devices.
• Perform and monitor data backup on servers (Veeam Backup)
• Perform file restoration and manage backup schedules.
• Keeping track of IT assets and providing documentation of assets, budget utilization and asset purchases.
• Liaise with vendors on support cases and IT asset purchasing like computers, software licenses, conferencing devices, license renewal such as O365 license subscription, Veeam Backup Support subscription etc.
• Involved in Group Policy creation and maintenance. -Installation of printers according to user department. -Secure password policy. -Group policies for Wallpaper and Screensaver of the company computers.
• Trend Micro Apex One Administration
• File Server User Access Management
• Ad-hoc task: Drone photoshooting and video capturing.
• Managing and administrating OneDrive portal.
• Providing documentation on Company User ID, Company Asset, User Guides and Workflow Process.
• Experienced in using Spiceworks ticketing system to log daily support issues.
• Initiate use of Microsoft Teams within the organization as primary communication platform.
• Analyzing Microsoft Office 365 usage data using Power Bi Pro, creating dashboards, reports for upper management to analyse and view data.
• Involved in Dell custom imaging creation to reduce time required to reformat newly purchased computers.

• Facilitates users with their daily tasks by creating tools/ applications (VB.NET, PHP, Javascript).
• The tools ensure users are able to perform their tasks more effectively and efficiently. - Troubleshoot IT-related issues eg.
• Hardware (computers, printers, tablets, mobile devices),network (configure network routers, switches, VPN eg: Fortinet), ERP, SFA.
• Create/ generate business-related reports for the upper-level management to review business fundamentals and sales trend (Crystal Reports, MS Excel, Power BI).
• Involved in operations such as compiling and gathering data relevant to the business through Microsoft SQL Server, MYSQL; Create scheduled tasks within MSSQL.
• Backup databases and shared files on a daily basis to ensure data accuracy (Microsoft SQL Server, Robocopy).
• Train/ guide users to use the ERP systems and ensure that human errors are reduced. (Microsoft Dynamics 2015, Solomon 5.5).
• Keep track of IT-related inventory (eg: computers, laptop, switches, MS office and Windows licenses of the company through documentation and liaise with suppliers/ vendors when required.
• Experience in remote troubleshooting eg: Teamviewer, Remote Desktop.
• Setup user email accounts (POP; Outlook).
• Experience in MS Office applications eg: MS Excel (Pivot Table, Formulas, Indexing).
• Experience in user accounts management in Active directory.
• Report issues to 3rd party vendor through ticketing/ help desk platforms eg: JIRA.
• Monitor automated business processes/transactions in ERP when required.

• To design and manage development of printing management system of the company. - To design and manage database that is implemented within the system. - To provide system support to clients and help clients solve problems related to the system.
• Experiences Gained: - Knowledge of VB.Net and Microsoft SQL Server. - Multitasking capabilities. - Able to work in a team or independently. - Experience in developing management systems related to printing industries.

Project Name: Vivar System

• Software and Platform: SQL Server, Microsoft Visual Studio, DevExpress
• The project involved setting up a windows-based printing management system for Vivar Printing Sdn Bhd
• Involved with interface design, coding and database structure design of the system
• Responsible for software testing and error solving of the system.

• Assisted in server maintenance.
• Assisted in troubleshooting problems related to server operations.