JULIAN K. NADAN
Executive Of Maxis Center Cum Retail Center Fibre & Enterprise Coach
Bandar Botanik
Summary
Current Position : Executive Of Maxis Centre in Maxis Broadband Sdn Bhd (Aug 2007 - Present)
Current Specialization : Enterprise & Fibre Coach at Maxis Retail Center
Highest Education : Professional Certificate in Business Studies/Administration/Management Years of Working Experiences: 18 Years
Expected Salary : MYR 6,900.00.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Executive of Maxis Centre
MAXIS BROADBAND SDN BHD
Seremban, Negeri Sembilan
08.2007 - Current
- Performing duty as an Executive of Maxis Centre and as an Enterprise Coach and Service at Maxis Retail Center.
- Assisting the Branch Manager in managing the whole retail center operations, sales and services.
- Assisting Enterprise Department from HQ in doing roadshow together with key dealers and other related marketing activities (Enterprise Attack).
- Driving Consumer and Enterprise Fibre sales both in-store and outdoor.
- Strategize, planning and execution of sales to each staff member to achieve Retail Center KPI.
- Planning In-House sales activities to double sales in the branch.
- To ensure 100% on the Standard Operating Procedure compliance in accordance with Branch Operation Review and Branch Audit.
- Handling branch administration.
- Monitoring cases such as complaints from customers that escalated from Maxis Call Centre and resolving the issue within the stipulated time frame.
- Ensure the branch sales, wait time, inventory, audit, Quality Assurance and Service KPI meet and perform well.
- Provide solutions to the staff on the customer's complaint.
- Resolve customer’s complaint within SLA; time frame given in accordance with KPI.
- Maintain accurate data entry system on the daily registration.
- Perform daily administrative duty like checking for daily operational report in accordance with the Retail Operational Guide.
- Ensure all systems in the branch are in good working order.
- Daily Branch Consolidated report submission on time and to ensure there are no variances on the daily branch collection.
- Maintain Daily, Weekly and Monthly reports on total collection and sales.
- Maintain Daily, Weekly and Monthly report on total number of sales on Postpaid, Enterprise, Fibre, Devices, Accessories and Prepaid.
- To ensure there is always sufficient stock in the branch.
- Stocks forecasting to be align with sales activities.
- Perform verification on the delivery order to ensure the physical stock received is in total with the system (SAP) and make sure the items are updated in the Point of Sales (POS) system.
- Conducting daily, quarterly, and monthly inventory stock count or check to make sure the branch inventory is in good order.
- Managing the obsolete and ageing stocks.
- Having good knowledge of SAP ISR 6.0 Production system.
- Conduct briefing, training, and coaching to the staff on the new products, services and on staff development.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
SALES EXECUTIVE
SUMMER TECHNOLOGY
Petaling Jaya, Selangor
04.2007 - 07.2007
- Perform duty as Sales Executive
- Sales and promotes medical items such as Medical Test Kits, Medical Disposable, Medicines and Medical equipment
- Promote and sales medical items to GP Clinics, Private Hospitals and Pharmacies
- Secure and implement promotional activities to drive sales
- Develop and maintain strong relationships with customers/client in respective sales territory
- Responsible to ensure sales objectives and targets are met
- Ensure trade activities and sales promotion are implemented as planned
- Responsible for collection and pro-active in market feedback
BUSINESS DEVELOPMENT EXECUTIVE
SIRA CERTIFICATION (M) SDN BHD
Petaling Jaya, Selangor
11.2006 - 03.2007
- Performing duty as a Business Development Executive
- To source for client/customer
- To follow up with the customer/client on certification
- To assist consultant in documentation for ISO certification (ISO 9001-2000, ISO 14001 and ISO 18001)
- Develop and maintain strong relationships with customers/client
- Responsible to ensure sales objectives and targets are met
- To assist the junior staff on certification related field
SENIOR CUSTOMER SERVICE RELATION
CELCOM (M) BHD
Kuantan, Pahang
12.1996 - 10.2006
- Performing duty as Senior Customer Service Relation (Team Leader).
- Receiving bill payment from walk-in customers and dealers.
- Also receiving bill payment through cheque by mail.
- Attending to customers and dealers’ complaint on billing and services either by walk-in or phone-in.
- Attending inquiry from customers and dealers about products, registration, and activation of prepaid and postpaid line either by walk-in or phone-in
- Also receiving any correspondence by mail from customer.
- Maintain accurate data entry system.
- Solve customer’s complaint within SLA; time frame given in accordance with KPI.
- Provide solutions and perform cross sales.
- Handle phone configuration and troubleshoot such as WAP, GPRS, MMS and 3G settings to all phone models.
- Able to do and perform configuration settings and troubleshoot for all Blackberry and Blackberry Connect devices.
- Experience in handling and to do troubleshooting on Wireless Broadband such as HSDPA-ZTE modem and HSDPA-Huawei USB modem.
- Experience in conducting customer service surveys 4 times in year.
- Assisting Marketing Department in doing roadshow with key dealers and other related marketing activities.
- Assisting marketing department in doing sales and achieve branch target.
- Perform daily administrative duty.
- Maintain daily, weekly and monthly reports on total collection and sales.
- Maintain daily, weekly and monthly report on total number of registrations on postpaid lines and prepaid.
- Conduct briefing and training to front-line staff on new products and services.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Professional Certificate - Business Studies/Administration/Management
INSTITUT KEMAJUAN IKTITSAS PAHANG
Kuantan 01.1996 - 12.1997
Primary/Secondary School/SPM - SIJIL PELAJARAN MALAYSIA
SEK MEN KEB SULTAN ABU BAKAR KUANTAN PAHANG D.M
Kuantan 01.1987 - 12.1993
Skills
CUSTOMER SERVICE
SALES AND MARKETING
Customer relations
Team player
Team leadership
Problem resolution
Team building
Interpersonal skills
Motivation
Customer-oriented
Sales analysis
Staff motivation
Inventory control
Training and development
Staff development
Additional Information
Interest & Hobbies:
Sports (Football, Swimming & Badminton) and Reading.
Personal Skills:
Good Team Player.
Good Co-Operation.
Fast Learner and Willing to Learn More.
Able to Work Under Minimum Supervision.
Self-Motivated, Creative and Energetic.
Helpful.
Course & Activities Attended:
DISC & Feedback Workshop, 08/03/18.
Behind The Curtains (Presentation Skills), 08/06/18 - 08/07/18.
Occupational First Aid, CPR & AED Training, 06/27/18 - 06/28/18.
Khemah Kerja Keselamatan (Anjuran Jawantankuasa Keselamatan), 12/17/92 - 12/22/92, Kem Durian Tuang, Sanggang, Temerloh Pahang D.M, LeTour De Langkawi, 2001 and 2004, Eastern Region,
As Official Telecommunication Supplier for the Cycling Race.
Certifications And Achievements
- Achieving 'Maxis Great Award' recognition of outstanding service to Maxis
- Occupational First Aid, CPR & AED Training (2018)
- SAP ISR 6.0 Production system
- Point Of Sales (POS) Application Training
- IPhone Master Training (2012, 2014 & 2018)
- Retail Selling Skills Program - Maxis Mobile Sdn Bhd (2008)
- TMTOUCH Begins with Me-TM Cellular Sdn Bhd (2002)
- Customer Care Skills-Mobikom Sdn Bhd (1996)
- Computer Certificate-Microsoft Office (1994)
Personal Information
- Available: Immediately After Notice Period of 1 Month
- IC Number: 760725-05-5415
- Expected Salary: MYR 6,800.00
- Date of Birth: 07/25/76
- Gender: Male
- Nationality: Malaysia
Transport
Yes
References
Name : Puan Siti Ruzaimah Binti Abas
Relationship : Manager
Position : Head of Maxis Center
Company : Maxis Broadband Sdn Bhd
Telephone : 6012-4000263
Email : asruzai@maxis.com.my
Name : Mr Kalai Arasan A/L Mathivanan
Relationship : Manager
Position : Head of Maxis Center
Company : Maxis Broadband Sdn Bhd
Telephone : 6014-6464259
Email : kalaia@maxis.com.my
Timeline
Executive of Maxis Centre
MAXIS BROADBAND SDN BHD
08.2007 - Current
SALES EXECUTIVE
SUMMER TECHNOLOGY
04.2007 - 07.2007
BUSINESS DEVELOPMENT EXECUTIVE
SIRA CERTIFICATION (M) SDN BHD
11.2006 - 03.2007
SENIOR CUSTOMER SERVICE RELATION
CELCOM (M) BHD
12.1996 - 10.2006
Professional Certificate - Business Studies/Administration/Management
INSTITUT KEMAJUAN IKTITSAS PAHANG
01.1996 - 12.1997
Primary/Secondary School/SPM - SIJIL PELAJARAN MALAYSIA
SEK MEN KEB SULTAN ABU BAKAR KUANTAN PAHANG D.M
01.1987 - 12.1993
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