Julia Ann Morales
Workforce Analyst
Kuala Lumpur,14
Summary
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules, Capacity Planning, Analysis, and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Workforce Management Analyst
Delivery Hero
Kuala Lumpur
05.2020 - Current
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Ensure service level targets are met; maintain of right headcount, and calculate call capacity
- Serve as primary point of contact on workforce management policies
- Maintains close working relationship with departmental leadership in developing staffing strategies.
Rider Service Representative
Food Panda, Malaysia SDN BHD
Kuala lumpur
09.2018 - 06.2020
- Clarify customer/restaurant/rider’s requirements; ask more questions to understand problem better, use SOP knowledge and resources to appropriately provide resolution.
- Maintain deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support
- Listen attentively to customer/restaurant/rider’s needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with e customer.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance.
Sales Advisor
Panasonic Health & Beauty
Dubai
01.2016 - 03.2017
- Design and develops sales strategies in such way that can be implemented in practical manner through which maximum number of people can know about brand
- Setting sales goals and then working towards meeting them in long run
- Reaching out potential clients and convincing them about products brands caliber so that business can be expand
- Conducting sales events, promotions, advertising product and working with marketing team for better exposure.
Customer Sales Advisor
CoolandCool
Dubai
01.2015 - 02.2016
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase product or utilize service.
- Sell products being promoted and keep record of sales.
- Set up and arrange displays and demonstration areas to attract attention of prospective customers.
Education
Bachelor of Science - Hotel And Restaurant Administration - Cruise Line
Lyceum of The Philippines University
General Trias, Cavite 06.2010 - 04.2014
Skills
Staffing requirements
Forecasting expertise
Managing schedules
Data Analysis
Timeline
Workforce Management Analyst
Delivery Hero
05.2020 - Current
Rider Service Representative
Food Panda, Malaysia SDN BHD
09.2018 - 06.2020
Sales Advisor
Panasonic Health & Beauty
01.2016 - 03.2017
Customer Sales Advisor
CoolandCool
01.2015 - 02.2016
Bachelor of Science - Hotel And Restaurant Administration - Cruise Line
Lyceum of The Philippines University
06.2010 - 04.2014