JULAILA BINTI MOHD AZSNE
SENIOR CUSTOMER SERVICE
PULAU INDAH, MYPKG
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
SURIA PACIFIC FORWARDING SDN BHD
09.2024 - Current
- Track and monitor shipments status and inform customer accordingly (import eta / export closing)
- Arrange shipments deliveries with customers
- Dealing with haulage department for delivery
- Do clearance for trans loading shipment (PKFZ)
- ZB1 & ZB2
- Generated gatepass E-terminal / Northporth system and PKFZ dagangnet
- Arrange clearance for normal import / normal export and LCL shipment
- Arrangge LCL loading and Transporter
- Monitor Edo released by update clap a-assure system
- Prepare LOA
- Invoicing
- Key in Port charges
- Draft K2 for COO
Senior Customer Service Executive
SEAHAWK GLOBAL LINES SDN BHD
12.2020 - 08.2024
- Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules. Prepare and handling of day-to-day documents for delivery. Assist & update customers with stock queries and shipment schedules. Liaise with warehouse for shipments.
- Generated gatepass,update VGM, closing and Eta checking for import and export shipment.
- Monitor customer service to ensure that all shipments are running smoothly.
- Updating stock balance and daily report to customer.
- Data input in Sovy System (Masterlist and Add in product Master)
- Preparing and Sending notification/ Prealert to haulage team (ROT).
- Checking any DND from liner.
Lcl Export Customer Service
OCEANLINK FREIGHT & SERVICES SDN BHD
01.2018 - 11.2020
- Track and monitor shipments status and inform customer accordingly. Maintain good relationships with both internal and external stakeholders. Handle all customers' enquiries timely and effectively.
- Accurate file opening/checking/updating/closing.
- Ensure all fumigation/Dangerous goods arrangement and procedures are in accordance to the corporate policy.
- Update company sailing schedule
Customer Service Import Containerized/Administrative Assistant
INFINITY LOGISTICS & TRANSPORT SDN BHD
01.2014 - 12.2017
- Arrange ROT for internal and external customer.
- Calculating driver commision (Monthly)
- Assisting forwarding all necessary information and documentation custom broker in order to clear shipment.
- Open job in sovy system.
- Arrange EDO payment with liner.
- Prepare LOA & LOI.
- Generate gatepass (Westport/Northport).
- Follow up duty payment with customer.
- Apply CIDb and Sirim in E-permit system
Education
Diploma of Higher Education - DIPLOMA EXECUTIVE SECRETARY
CYBERNETICS COLLEGE OF TECHNOLOGY
Sijil Pelajaran Malaysia -
SEKOLAH KEBANGSAAN PULAU INDAH
SKILLS
• Customer Assistance
• Fast learner
• Can work in group
• Able to work under pressure
• Time management
• Multi-tasking
EXPECTED SALARY
- RM4500 -NEGOTIABLE
Timeline
Customer Service Executive
SURIA PACIFIC FORWARDING SDN BHD
09.2024 - Current
Senior Customer Service Executive
SEAHAWK GLOBAL LINES SDN BHD
12.2020 - 08.2024
Lcl Export Customer Service
OCEANLINK FREIGHT & SERVICES SDN BHD
01.2018 - 11.2020
Customer Service Import Containerized/Administrative Assistant
INFINITY LOGISTICS & TRANSPORT SDN BHD
01.2014 - 12.2017
Diploma of Higher Education - DIPLOMA EXECUTIVE SECRETARY
CYBERNETICS COLLEGE OF TECHNOLOGY
Sijil Pelajaran Malaysia -
SEKOLAH KEBANGSAAN PULAU INDAH
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