VMware VCF
Ju Keat Ding
Senior Systems Engineer
Subang Jaya, Selangor,10
Work Preference
Summary
Dynamic Senior Systems Engineer with extensive experience at AVM Cloud Sdn Bhd, specializing in cloud services and infrastructure management. Proven track record in leading successful implementation projects and enhancing system performance through innovative solutions. Adept at project management and fostering collaboration among stakeholders to drive operational excellence.
Experienced with designing and deploying complex system architectures. Utilizes advanced technical knowledge to enhance operational efficiencies. Track record of successfully managing cross-functional teams and driving innovative solutions.
Overview
14
14
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Systems Engineer
AVM Cloud Sdn Bhd
09.2019 - Current
- Cloud Operations & Administration: Oversee daily operational tasks for local AVM Cloud solutions, ensuring high availability and performance across multi-tenant environments.
- Advanced Implementation (SI Partner Support): Lead end-to-end implementation projects for IGSB Sdn. Bhd.
- Product R&D: Drive Research and Development initiatives for AVM Cloud products to integrate emerging technologies and enhance platform capabilities.
- Lifecycle & Capacity Management: Perform proactive capacity planning and manage the full product lifecycle to ensure infrastructure scalability and hardware/software currency.
- End User Computing (EUC) Specialist: Design and deploy robust EUC solutions (VDI/DaaS) to support modern remote workforce requirements.
- Stakeholder Technical Advisor: Act as the primary technical point of contact for SI partners and internal teams, translating complex requirements into scalable architectural designs.
Senior IT Systems Administrator
Malaysia Debt Ventures Berhad
07.2018 - 09.2019
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Developed and documented network policies, procedures and standards.
IT Support Specialist
TIME DotCom Berhad
03.2016 - 07.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
IT Support Engineer
AIMS Data Centre Sdn Bhd
03.2012 - 03.2018
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Performed IT Audits regarding to ISO9001 and ISMS 27001 on in-house IT Support Systems and Environment.
Education
Bachelor of Science - IT - Networking Specialist
Sunway University
Subang Jaya 04.2001 -
Skills
Disaster recovery planning
Accomplishments
- Financial Services (FSI): Architected and deployed VMware Cloud Foundation (VCF) for major Malaysian financial institutions, ensuring high-availability infrastructure that meets strict regulatory and data sovereignty requirements.
- Oil & Gas and MNCs: Spearheaded the transition to modern digital workspaces by implementing Omnissa End User Computing (EUC) solutions, enabling secure remote access for global workforces.
- Modern Applications: Orchestrated containerized environments using VMware Tanzu and VKS (VMware Tanzu Kubernetes Grid Service) to accelerate DevOps workflows for ICT and enterprise clients.
- SME & ICT Sectors: Delivered end-to-end SDDC solutions, integrating Fortigate network security and Veeam backup orchestration to ensure business continuity and robust disaster recovery.
- Cross-Industry Implementation: Led complex cloud migrations and infrastructure modernization projects for a diverse portfolio, ranging from local SMEs to large-scale MNCs, utilizing a mix of AVM Cloud and IGSB system integration services.
Software
Omnissa EUC
VMware VKS / Tanzu
Fortigate Firewalls
Veeam Backup Solutions
Sangfor HCI and SCP
Certification
VCP-VMware Cloud Foundation Architect
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VCP-VMware Cloud Foundation Architect
11-2025
VCP-VMware Cloud Foundation Administrator
11-2025
Microsoft Certified- Azure Virtual Desktop Specialty
07-2025
VCP-Network Virtualization 2021
08-2021
VMware Certified Master Specialist - Digital Workspace
04-2020
Senior Systems Engineer
AVM Cloud Sdn Bhd
09.2019 - Current
Senior IT Systems Administrator
Malaysia Debt Ventures Berhad
07.2018 - 09.2019
IT Support Specialist
TIME DotCom Berhad
03.2016 - 07.2018
IT Support Engineer
AIMS Data Centre Sdn Bhd
03.2012 - 03.2018
Bachelor of Science - IT - Networking Specialist
Sunway University
04.2001 -