Juhee Kwon
Customer Service Agent
Summary
Polite and professional Customer Service successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Self-motivated and true team player.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Call Center Agent
TDCX-Airbnb Project
03.2023 - Current
- Mediated between hosts and guests.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Increased client retention with exceptional customer service and timely followups.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Restaurant Server
Part Time Jobs
03.2021 - 12.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
Education
Associate Degree - Airline Service -
Keimyung College University
South Korea, Daegu 04.2001 -
Skills
- Patience Maintenance
- Empathy Display
- Complaint resolution
- Technical Skill (ITQ,MOS certification)
Timeline
Customer Service Call Center Agent
TDCX-Airbnb Project
03.2023 - Current
Restaurant Server
Part Time Jobs
03.2021 - 12.2022
Associate Degree - Airline Service -
Keimyung College University
04.2001 -
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