Summary
Overview
Work History
Education
Skills
Timeline
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Juhee Kwon

Juhee Kwon

Customer Service Agent

Summary

Polite and professional Customer Service successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Self-motivated and true team player.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Call Center Agent

TDCX-Airbnb Project
03.2023 - Current
  • Mediated between hosts and guests.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Increased client retention with exceptional customer service and timely followups.
  • Provided excellent customer service to cultivate loyalty and satisfaction.

Restaurant Server

Part Time Jobs
03.2021 - 12.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.


Education

Associate Degree - Airline Service -

Keimyung College University
South Korea, Daegu
04.2001 -

Skills

  • Patience Maintenance
  • Empathy Display
  • Complaint resolution
  • Technical Skill (ITQ,MOS certification)

Timeline

Customer Service Call Center Agent

TDCX-Airbnb Project
03.2023 - Current

Restaurant Server

Part Time Jobs
03.2021 - 12.2022

Associate Degree - Airline Service -

Keimyung College University
04.2001 -

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Juhee KwonCustomer Service Agent