Judith Rachel George

Administrative Support

• - Provide comprehensive admin support to CE/Principal, including managing calendar, scheduling meetings and coordinating appointments.
• - Prepare draft correspondence, reports and other documents as required.
• - Handle incoming and outgoing communications including emails, phone calls and mail ensuring CE/Principal directed appropriately.

Event Coordination

• - Organize and coordinate meetings and special events, including logistics, material and caterings.
• - Prepare agendas, take minutes and distribute notes or follow-ups actions for meeting chaired by CE.

Data Management

• - Maintain and manage records, files and database related to CE/Principal ensuring confidentiality and accuracy.
• Communication Liaison
• - Serve as a point of contact between the CE Office and internal departments, faculty, staff and students.
• - Manage and facilitate communication on behalf of CE to ensure timely responses and efficient flow of information.

Office Management

• - Oversee the daily operations of the CE Office including maintaining office supplies, equipment and facilities.
• - Coordinate with IT and other department to resolve technical or operational issues within the office.

Confidentiality Professionalism

• - Handle sensitive and confidential information with the highest level of discretion and professionalism.
• - Ensure compliance with college policies, procedures and regulations in all administrative tasks.

Project Assistance

• - Assist in special projects, research and initiatives led by CE/Principal
• - Coordinate and collaborate with various teams to ensure projects timeline and objectives are met.
• Student and Staff Engagement
• - Assist with students and staff inquiries, concerns or issues directed to CE/Principal.

Policy and Procedure Support

• - Assist in implementation and communication in college Policy & Procedure as directed by CE.
• - Maintain and understanding of relevant college Policy & Procedure and ensure compliance in admin processes.

• Serve as point of contact for student inquiries, concerns, and requests, ensuring timely and accurate responses.
• Assist prospective students in understanding admission requirements, deadlines, and necessary documentation.
• Guide applicants through the application process, ensuring students have clear understanding of the steps involved.
• Review submitted applications for completeness and accuracy, contacting applicants for any missing or unclear information.
• Collaborate with relevant departments to verify application materials and qualifications.
• Coordinate orientation sessions for newly admitted students, providing them with essential information about college resources, policies, and procedures.
• Collaborate with academic departments, financial aid offices, and other relevant units to ensure accurate information dissemination to applicants and enrolled students.
• Utilize student information systems to update and maintain accurate student records, including personal details, program choices, and registration status.
• Address and resolve issues related to admissions, registrations, and student inquiries promptly and professionally.
• Work closely with marketing, admissions, academic departments, and other relevant teams to ensure consistent messaging and alignment of efforts.
• Generate regular reports such as sales and activation reports for management review
• Undertake other ad-hoc projects or tasks assigned by management when required.

• Student Recruitment: Generate leads through various channels, including online platforms, educational fairs, roadshows and workshops.
• Event Coordination: Organize and participating in recruitment events, open days and campus tours to showcase the college facilities and offered to potential students.
• Lead Management: Track and manage lead in MDS system, ensuring timely follow up and nurturing of leads to encourage enrolment.
• Reports: Prepare regular reports on lead generation, conversion rate for management review.

• Supervising day to day operations of the administrative and site members.
• Hiring and evaluating employees and taking corrective action when necessary.
• Developing, reviewing and improving administrative systems, policies and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working one on one with the Project Coordinator to ensure money flow are in order and accurate.
• Operates as the point of contact for assigned customers
• Keep records of clients transactions and follow up on the pending progress claim.
• Managing petty cash flow, sub-con funding and company's in and out transaction are in order.
• Working closely with the account and tax department to ensure submission of documents are accurate and in order.
• Collaborate with sales team and renovation team to reach prospective clients.

• Responsible for the general office maintenance including but not limited to pantry supplies, office printing and stationery, upkeep of office equipment and staff welfare and amenities.
• Monitor inventory of office supplies and stationery.
• Liaise with external parties including suppliers on obtaining quotation, office maintenance and office equipment matters.
• Responsible for the filing of all local office documentations.
• Arrange for accommodation and welfare of overseas / outstation staff.
• Telephone reception duties include answering phone calls and attending queries. Response to all on company matters in a timely and proficient manner via phone and email.
• Acts as Health & Safety Coordinator for the local office, reporting any issues promptly and informing General Manager at all times.
• To assist and support the relevant department in admin tasks.
• Sorting and managing & outgoing courier mails. Response to all on company matters in timely and proficient manner via phone & email.
• Undertake other ad-hoc projects or assignments assigned by management when required.
• Require occasional travel to banks, post office, local government department and any related business matters when necessary.

• Facilitate day-to-day administrative tasks for senior management, overseeing schedule organization, document preparation, deadline monitoring and follow up actions to ensure effective and timely execution of responsibilities.
• Managed daily administrative operations and office maintenance, supporting the smooth functioning of the Executive Office.
• Established and maintained an efficient e-filling system for secure handling and easy retrieval of confidential documents and correspondence.
• Managed meeting coordination, from agenda setting to materials preparation ensuring the superior was well prepared. Documented and promptly distributed meeting minutes and facilitated follow up on action items.
• Collaborated with HOD's to address internal and external operational issues, ensuring seamless resort operations.
• Scheduled and coordinated appointments for the superior, handled all telephone calls and filtered general enquiries. information and invitations.
• Maintained confidentiality while efficiently managing secretarial, administrative and support duties for the superior, ensuring accuracy and timeliness.
• Managed and prioritized confidential letters, memos and emails to determine their significance, enhancing time management for the superior.
• Ensured up-to-date management of superior's contacts, enabling fast and reliable retrieval of internal and external connections.
• Organized comprehensive travel arrangements, including flights, hotel accommodations and related logistics, ensuring smooth trips by understanding the superior's preferences, managing schedules and coordinating all details into a cohesive itinerary
• Any other task as may be delegated by the management from time to time.

• Parts of Events Booking Centre (EBC) sub department. Handling events booking processes and client coordination.
• Pursued and converted business leads into successful, scheduled events.
• Engaged in price negotiations to achieve optimal outcomes for both clients and the organization.
• Focused on achieving high business volume and increasing sales performances.
• Formalized verbal proposals by providing written confirmation.
• Conducted site inspections and clients show-rounds as directed by Director of Sales
• Assisted in planning and coordinating sales activities for the resort and hotel.
• Coordinated with the events department to ensure all events ran efficiently and without issues.
• Secured group, individual, banquet and other function bookings by executing targeted action plans, both independently and in collaboration with team members.
• Delivered after sales-service, ensuring that all guest complaints were addressed seriously and communicated to the relevant department as needed.

• Managed administrative work efficiently and effectively.
• Supplied high level administrative support including the preparation of weekly forecast reports and addressing information requests.
• Handled clerical duties, including correspondence preparation, visitor reception and arrangement of weekly meeting and briefing.
• Engaged in tele-marketing efforts to connect with direct clients, including walk in customers and follow up events.
• Managed and coordinated coordinators to facilitate effective delegation of responsibilities.
• Maintained an organized and effectively manage office environment.
• Provided assistance to Events Manager by coordinating follow ups for groups events and functions.
• Coordinated event kick offs, ensuring seamless operations during functions.

• Handled all incoming calls, ensuring clear communication and prompt assistance.
• Managed appointments and visitor interactions for Director of Sales, ensuring a smooth scheduling process.
• Managed all incoming mails and faxes for the sales department, ensuring prompt and organized distribution.
• Collaborated on and assisted with projects led by Director of Sales, contributing to successful projects outcomes.
• Maintained strong, consistent communication within the department, hotel and group to ensure coordinated efforts.
• Delivered comprehensive administrative support to Director of Sales, enhancing productivity and operational efficiency
• Established and managed a structured filing system for reports and correspondence to support effective record-keeping.
• Maintained up-to date product knowledge and provided support for sales enquiries to ensure accurate and timely responses.
• Ensured smooth operations within the sales department by managing workflows and supporting team efficiency.
• Ensured compliance with rules and regulations set by the engineering and customer service department to maintain operational standards.

• Managed incoming phone calls, ensuring prompt and professional responses to customer and client inquiries.
• Managed all incoming and outgoing correspondence for the Business Development Directors and Sales Managers, ensuring timely communication and document organization.
• Responsible for typing and filing correspondence including proposal, thank-you letters and sales vouchers, contributing to streamlined communication processes.
• Handled the photocopying and distribution of all correspondence, including memos, to appropriate departments to facilitate clear communication.
• Established and maintained an organized filling and tracking system for the department to ensure efficient document retrieval and management.
• Prepared proposal contracts leads as well as inquiries received from Business Development Directors and Sales Managers, based on quotations provided by the Director of Sales.
• Coordinated all activities related to the accounts of Business Development Directors and Sales Managers, facilitating efficient workflow and support.
• Developed a strong understanding of client needs and preferences for clients managed by supervising managers, contributing to improved service and inquiries.
• Independently managed guest requests by providing information and liaising with relevant departments to fulfill guests' need and inquiries.
• Assisted in preparing pre-trip call schedules, post-trip reports and follow ups for supervising managers to ensure thorough documentation and effective communication.

• Delivered comprehensive secretarial services, such as typing and word processing, ensuring timely assistance for in-house guests in the Business Centre
• Facilitated long-distance call for the in-house guests and handled fax operations, providing support for their communication needs.
• Monitored and maintained adequate inventory levels of office supplies to ensure uninterrupted operations.
• Facilitated negotiations with local and overseas courier companies to arrange comprehensive courier service
• Consistently demonstrated a friendly and helpful demeanor to all guests ensuring a welcoming and pleasant experience.
• Kept the internal working area clean and well organised, contributing to workflow efficiency and engaged in regular meetings and briefings to stay improved.
• Maintained close cooperation with various department and Front Office sections, promoting teamwork and effective communication.
• Provided rental equipments to in-house guests and applied charges accordance with the Business Centre tariff to ensure acccurate billings.
• Managed daily and monthly revenue reporting for the Business Centre, ensuring accurate financial tracking and analysis.

• Proactively addressed guest concerns, providing customized solutions to ensure high levels of satisfaction and memorable stay.
• Handled guest arrivals, phone calls and email enquiries with efficiency and professionalism to ensure exceptional service.
• Investigated guest complaints and dissatisfaction sources, delivering swift solutions to ensure a positive stay.
• Assisted guests during check-ins, addressed account inquiries and provided any additional services to enhance their experience.

• Assisted customers in mobile phone retail shop, specializing in selling latest mobile devices and accessories.
• Interacted with customers face-to-face, addressing enquiries and helping customers find suitable products.
• Supported basic accounting tasks for company including data entry and financial record-keeping.
• Answered and directed phone calls, efficiently processing requests and conveying messages to relevant personnel.