Hi, I’m
JUDAI YAP
Operation Specialist
Kuala Lumpur
Summary
Accommodating operational and customer-relation with 6 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Highly motivated and driven to achieve set goals and targets.
Overview
7
years of professional experience
Work History
Hytech Consulting Management Sdn Bhd
Operation Specialist
10.2022 - Current
Job overview
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented process improvements that increased overall team's productivity.
- Generated reports detailing data-driven findings and current statistic.
- Gathered, organized and input information into digital database.
- Check and validate client's deposit and withdrawal payment details that align with company's compliance policy.
Web Commerce Communication Limited [WebNIC]
Senior Customer Support Executive
04.2017 - 04.2022
Job overview
- Main role on providing consultation to clients related to domain name (both gTLD and ccTLD), registration and renewal term, along with the transfer policy
- Collect feedbacks; raise, and test new feature for Change Request with internal software and home portal before deploy to production environment (including both front end and API command related features)
- PIC for ICANN Domain Abuse Audit 2021, and passed all audit tests
- PIC for writing and blasting monthly newsletter for upcoming changes and news
Education
Universiti Malaysia Kelantan
Bachelor of Science from Husbandry Science (Livestock Industry)
04.2001
Skills
Analytic
Awards
The Best Employee of the Year 2019 & 2020, WebNIC
References
See Kah Leng, 0182308980, Operation Senior Associate
Timeline
Operation Specialist
Hytech Consulting Management Sdn Bhd
10.2022 - Current
Senior Customer Support Executive
Web Commerce Communication Limited [WebNIC]
04.2017 - 04.2022
Universiti Malaysia Kelantan
Bachelor of Science from Husbandry Science (Livestock Industry)
04.2001
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