Summary
Overview
Work History
Education
Accomplishments
Software
Cycling, Hiking, Swimming, Cooking and Cultural exploration
Skills
Timeline
Generic

JOYNABA RATRI

Business Graduate With Expertise In Administration And Customer Service Sector.
1, Jln Razak Mansion, Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Summary

A conscientious professional with expertise in building client relationships, quality assurance, and process optimization. Expertise from SRG Asia Pacific Sdn Bhd. Proven in enhancing customer amends and streamlining processes for the Maxis Campaign in Malaysia. Skilled in building client relationships, quality assurance, and system performance analysis. A technology-savvy individual with project management skills, dedicated to delivering high service standards and effective solutions.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Support Specialist

SRG Asia Pacific Sdn Bhd
09.2023 - Current
  • Provided timely assistance to customers via communication channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Administration Assistant

MindZallera
02.2023 - 07.2023


  • Developed and updated spreadsheets and databases to track, analyses, and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and databases to track, analyses, and report on performance and sales data.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.

Customer Care Representative

Felmo Tech Sdn Bhd
01.2019 - 03.2020
  • Microsoft office Spreadsheets and Soft skills professionality.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

Education

Bachelor of Business Management - Human Resources Management

SEGi University
Pju 5 Kota Damansara, 47810, Petaling Jaya, Selang
04.2001 -

Higher Secondary Certificate - Business Statistics

Feni Government College
College Rd, Feni 3900, Bangladesh
04.2001 -

Secondary School Certificate (SSC) - Business Statistics

Feni Balika Bidya Niketon School & College
2C92+4JH, Feni Rd, Feni, Bangladesh
04.2001 -

Accomplishments

  • Achieved 3 dean's list certificate
  • National child award-2012 in recitation.
  • Supervised team of Chapter 2Negara as a youth leader.

Software

QuickBooks

Citrix Systems

Microsoft Office

Amdocs

EMAS Accounting System

Genesys Softphone

Cycling, Hiking, Swimming, Cooking and Cultural exploration

I have been passionate about cycling and swimming since childhood, both activities contributing to my love for an active lifestyle. Additionally, I'm part of a hiking group that explores various trails, which allows me to connect with nature and challenge myself physically. I enjoy visiting different cities and countries, immersing myself in new cultures and experiences. This combination of cycling, hiking, swimming, and cultural exploration fuels my curiosity and keeps my adventurous spirit alive.

Skills

Active listening

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Timeline

Customer Support Specialist

SRG Asia Pacific Sdn Bhd
09.2023 - Current

Administration Assistant

MindZallera
02.2023 - 07.2023

Customer Care Representative

Felmo Tech Sdn Bhd
01.2019 - 03.2020

Bachelor of Business Management - Human Resources Management

SEGi University
04.2001 -

Higher Secondary Certificate - Business Statistics

Feni Government College
04.2001 -

Secondary School Certificate (SSC) - Business Statistics

Feni Balika Bidya Niketon School & College
04.2001 -

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JOYNABA RATRIBusiness Graduate With Expertise In Administration And Customer Service Sector.