Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jo Yee Wong

Customer Service
Pahang

Summary

Dynamic customer service professional with extensive experience at Valuri Client Sdn Bhd, excelling in customer service recovery and engagement. Proven ability to resolve complex issues while maintaining high satisfaction levels. Skilled in KYC processes and effective communication, ensuring compliance and fostering strong relationships with clients and team members.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Customer Service

Valuri Client Sdn Bhd
09.2024 - 07.2025
  • Provided customer support for online casino players in the US market via live chat and email.
  • Assisted players in troubleshooting technical issues, including game bugs, loading errors, and account glitches.
  • Handled KYC (Know Your Customer) verification processes by guiding players through ID submission and compliance checks.
  • Collaborated with the technical and compliance teams to escalate and resolve complex player issues efficiently.
  • Maintained detailed records of player interactions, ensuring timely and accurate follow-ups.
  • Delivered clear and professional communication to ensure a high standard of customer satisfaction in a regulated industry.

Customer Service

TaskUs
09.2023 - 03.2024
  • Handled inbound and outbound calls to assist merchants with order-related issues, including delays, cancellations, and modifications.
  • Supported merchants in the onboarding process by guiding them through document submission and compliance requirements.
  • Reviewed and processed merchant documents for verification and approval, ensuring timely and accurate activation.
  • Provided clear, professional communication to help merchants understand platform policies and procedures.

Admin INSURANCE

BELINDA AGENCY SDN BHD
12.2022 - 08.2023
  • Entered and updated client policy information accurately into internal systems and databases.
  • Provided clear explanations of insurance policy terms, coverage, and procedures to clients via phone, email, and in person.
  • Assisted clients with policy applications, renewals, amendments, and claim documentation.
  • Coordinated with underwriters, agents, and other departments to ensure smooth policy processing and customer service.
  • Prepared and organized policy documents, correspondence, and reports for both internal use and client delivery.
  • Maintained confidentiality and compliance with regulatory and company guidelines in all administrative tasks.

Tuition Teacher

Cheng Yi Edu
07.2022 - 11.2022
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Introduced and explained tutoring packages to prospective students and parents based on their academic needs.

Server

Ambell Morris
12.2021 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

SMJK HWA LIAN
Mentekab, Pahang, Malaysia
04.2001 -

Skills

Effective customer service

Customer Service Recovery

Customer service experience

Customer service and engagement

Software

Google Apps

Timeline

Customer Service

Valuri Client Sdn Bhd
09.2024 - 07.2025

Customer Service

TaskUs
09.2023 - 03.2024

Admin INSURANCE

BELINDA AGENCY SDN BHD
12.2022 - 08.2023

Tuition Teacher

Cheng Yi Edu
07.2022 - 11.2022

Server

Ambell Morris
12.2021 - 07.2022

High School Diploma -

SMJK HWA LIAN
04.2001 -

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