Summary
Overview
Work History
Education
Skills
Icnumber
Personal Information
Timeline
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JOYCE ONG WAI SIEW

Klang

Summary

Versatile Executive offering 17-year track record of overseeing and managing business operations to meet business objectives.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Senior Human Resources & Admin Executive

Kim Yok Plantations Sdn Bhd
08.2016 - 02.2024
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Prepared annual data to determine metrics for operational performance.

Coordinator

Malaysian Palmn Oil Sustainabity
01.2020 - 02.2024
  • Entered data, generated reports, and produced tracking documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Gathered and organized materials to support operations.

Customer Service Officer (Export Nomination)

Globelink Container Line (M) Sdn Bhd
08.2010 - 07.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Admin Executive

Agenda Ceria Sdn Bhd
10.2007 - 07.2010
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Admin Executive

Gunung Tiga Property Management Sdn Bhd
4 2006 - 9 2007
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Education

Sijil Pelajaran Malaysia (SPM) -

SMK Convent
Klang
01.2001 - 12.2005

Skills

Customer Relations

Administrative Skills

Problem Resolution

Interpersonal Skills

Icnumber

881118-43-5572

Personal Information

  • Age: 36 years old
  • Expected Salary: RM4800
  • Date of Birth: 11/18/88
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Married

Timeline

Coordinator

Malaysian Palmn Oil Sustainabity
01.2020 - 02.2024

Senior Human Resources & Admin Executive

Kim Yok Plantations Sdn Bhd
08.2016 - 02.2024

Customer Service Officer (Export Nomination)

Globelink Container Line (M) Sdn Bhd
08.2010 - 07.2016

Admin Executive

Agenda Ceria Sdn Bhd
10.2007 - 07.2010

Sijil Pelajaran Malaysia (SPM) -

SMK Convent
01.2001 - 12.2005

Admin Executive

Gunung Tiga Property Management Sdn Bhd
4 2006 - 9 2007

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JOYCE ONG WAI SIEW