JOYCE ONG WAI SIEW
Klang
Summary
Versatile Executive offering 17-year track record of overseeing and managing business operations to meet business objectives.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Human Resources & Admin Executive
Kim Yok Plantations Sdn Bhd
08.2016 - 02.2024
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Collaborated with back-office team members to facilitate seamless business execution.
- Prepared annual data to determine metrics for operational performance.
Coordinator
Malaysian Palmn Oil Sustainabity
01.2020 - 02.2024
- Entered data, generated reports, and produced tracking documents.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Gathered and organized materials to support operations.
Customer Service Officer (Export Nomination)
Globelink Container Line (M) Sdn Bhd
08.2010 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Admin Executive
Agenda Ceria Sdn Bhd
10.2007 - 07.2010
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Admin Executive
Gunung Tiga Property Management Sdn Bhd
4 2006 - 9 2007
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Convent
Klang 01.2001 - 12.2005
Skills
Customer Relations
Administrative Skills
Problem Resolution
Interpersonal Skills
Icnumber
881118-43-5572
Personal Information
- Age: 36 years old
- Expected Salary: RM4800
- Date of Birth: 11/18/88
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Coordinator
Malaysian Palmn Oil Sustainabity
01.2020 - 02.2024
Senior Human Resources & Admin Executive
Kim Yok Plantations Sdn Bhd
08.2016 - 02.2024
Customer Service Officer (Export Nomination)
Globelink Container Line (M) Sdn Bhd
08.2010 - 07.2016
Admin Executive
Agenda Ceria Sdn Bhd
10.2007 - 07.2010
Sijil Pelajaran Malaysia (SPM) -
SMK Convent
01.2001 - 12.2005
Admin Executive
Gunung Tiga Property Management Sdn Bhd
4 2006 - 9 2007