Summary
Overview
Work History
Education
Skills
Certification
Timeline

Joyce George

Kuala Lumpur

Summary

Proven administrator with a track record of spearheading initiatives that enabled Asia Pacific Eppendorf product sales to grow from 16% of world Eppendorf sales to more than 33% during the duration that I served. In a previous sales management role, I enabled the life sciences division to grow from the bottom of 6 figures to 8 figures in research equipment sales in Malaysia. After a 6-year hiatus during which I studied stock market trading strategies and assisted a personal acquaintance in administrative duties, I now, even as I have just attained retirement age in Malaysia seek to expand my services in administrator or management roles.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Admin Officer

Bindadam Sdn Bhd
08.2022 - Current
  • Established effective relationships with key stakeholders both internally and externally. Cleared 6 months work backlog within a month.
  • Successfully onboarding interns, helping them fit into new work culture and develop good work ethics. 100% success for both the company and the interns.
  • Preparing and submitting detailed reports for on-site jobs within 2 weeks of work completion. 100% reduction in turnaround time from before. Marked improvements in reporting quality and efficiency.
  • Ensuring smooth HR operations required to avert any type of project delays.

Head Customer Support and Training Centre

Eppendorf Asia Pacific Sdn Bhd
08.2005 - 08.2019
  • Given my background in sales, I spearheaded the change of training methods from pure application based to sales enabling training methods. Led to overall Asia Pacific annual sales growth of more than 100% during the 14 years.
  • Excellent collaboration with Sales Directors of Asia Pacific (SEA, Japan, Middle East, India, China and Australia) enabled execution of region-specific activities which gave rise to 100% growth of qualified lead formation.
  • Managed a team of up12 applications and service personnel. Initiated career expansion, mediated and resolved conflicts, executed fair budgets. 95% staff retention achieved over the period of 14 years.
  • Planned and organized 10 or more marketing cum scientific events/seminars/workshops per year to influence customers beyond features and benefits, enabled purchasing decision makers to align with our premium product offering.
  • Established life science research laboratory. 20-30% of all Eppendorf produced scientific papers were published using results produced in house at this center. These proved to be highly successful sales tools.
  • Successfully implemented measures to resolve 95% of customer issues within 24 hours and transitioned the team to utilize SAP CRM systems for service and application/sales issues.

Sales Manager

Research Instruments Sdn Bhd
07.1993 - 07.2005
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by 50% and 100% (product specific) by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Masters In Science - Molecular Biology

University Malaya, Kuala Lumpur

Skills

  • Organizational skills
  • Attention to detail
  • Problem Solving
  • Sales negotiation
  • Excellent communication
  • Leadership
  • Fluent in English and Bahasa Malaysia

Certification

  • Professional Selling Skills: Achieve Global
  • Malik International Management Development Program
  • Lead Assessor and Internal Auditor Training for ISO 17025: 2014

Timeline

Admin Officer - Bindadam Sdn Bhd
08.2022 - Current
Head Customer Support and Training Centre - Eppendorf Asia Pacific Sdn Bhd
08.2005 - 08.2019
Sales Manager - Research Instruments Sdn Bhd
07.1993 - 07.2005
University Malaya - Masters In Science, Molecular Biology

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Joyce George