JOYCE CHEE AI LEE
Shah Alam
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
14
14
years of professional experience
Work History
Specialist Customer Service Front Office
Henkel Malaysia Sdn Bhd
06.2022 - Current
- Responsible for fulfilling and supporting internal and external customers’ purchase orders for Malaysia, Singapore and Philippines
- Provide timely customer support and attend to their inquiries
- Coordinate and expedite with related departments on customers’ orders and delivery matters
- Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
- E-Filing of invoices and all sales and shipping related documents
- Ensure all documentation and order processes are in accordance to corporate guidelines
- Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement
- Support in internal and external audit requests
- Handling of shipping documents (bill of lading, COO, PL, invoice) for LC, drop-shipments and export orders
Specialist Supply Planning
Henkel Malaysia Sdn Bhd
06.2020 - Current
- Handle traded goods inventory for APAC countries
- Responsible for daily planning activities and stock replenishment plan to meet customer demand and Inventory target using planning tool SAP
- PO placement to vendors for Sales Order Confirmation and coordinate on shipment plan with procurement
- Handle expedite request in case of Rush order/demand to pull in
- Facilitate constrain stock allocation process
- Utilize planning tools, APO SNP and SAP system to fulfill sales demand
- Monthly reports on inventory trend & coverage and aging stock
- Identify potential supply shortage/over supply for key products weekly
- Participate in monthly Inventory Performance Review, S&OP meeting and provide information in case of write-off
- Review planning parameter and safety stock levels quarterly
- Manage product phase in/phase out and updating of product’s master data
Supply Planner
Energizer (M) Sdn Bhd
04.2017 - 05.2020
- Company Overview: Supply Chain department
- Replenishment planning for Malaysia and Asia OEM (China and Hong Kong markets) and integrated planning using Manugistic systems and APO system
- Responsible for purchases to affiliate and supplier using SAP system
- Responsible to deliver customer service target at 97% level
- Support of projects implementation and timeline for continuous improvement
- Control of inventory within target and days in inventory (DII) at optimum level
- Reduction of obsolete and expired inventory
- Coordination with related department on orders management and shipment arrangement
- Supply Chain department
Production planning executive
Jotun Paints (M) Sdn Bhd
07.2014 - 03.2017
- Company Overview: ISO 9001, 14001, 18001(OHSAS) – Powder Coating Division
- Responsible for effective production planning, scheduling and control of productivity by coordinating with customer service, purchasing, warehouse and sales departments to ensure sales orders are planned for optimum operational efficiency to meet timely delivery
- Responsible for completion of operational routine documentation ensuring that imposed tasks are carried out professionally and practically pursuant to instructions, public requirements, and plans of action in order to ensure that the established objectives are achieved
- Responsible to create and open shop order according to production schedule to ensure optimum operational efficiency to meet timely delivery
- Ensure daily production records are properly updated for performance analysis and traceability purpose
- Responsible for accuracy of production output quantity at the time shop order closing in IFS Matrix and provide support to the Sr
- Operation Executive, Production Supervisor and end users
- Responsible for the semi-finished products, quarantine products inventory accuracy and control to ensure the stock being re-use or recycle within permissible product shelf life
- ISO 9001, 14001, 18001(OHSAS) – Powder Coating Division
Chemist
Jotun Paints (M) Sdn Bhd
09.2012 - 07.2014
- Company Overview: ISO 9001, 14001, 18001(OHSAS) – Powder Coating Division
- Conduct customer testing on decorative and industrial coating products (specific gravity, particle size, gel time, fluidity, solvent resistant etc)
- Handling of customer complaints on quality issue and use of CAR
- Responsible for calibration and maintenance of lab equipment (weighing scale, DSC machine, impact tester, hot plate, color computer)
- Responsible for MSDS of raw materials and incoming raw material verifications
- Responsible for customer projects (competitor powder testings, raw material optimization, cost saving formulation)
- Updating of current SOP according to current practices in lab and QC department
- Implementing of 5S in QC and lab department
- ISO 9001, 14001, 18001(OHSAS) – Powder Coating Division
Quality assurance executive
Berg+Schmidt (M) Sdn Bhd
07.2011 - 09.2012
- Company Overview: ISO 9001, GMP+, 5S
- Conduct testing on incoming and outgoing oils (oleins, lecithin, stearins, fat powders) and blending of various oils for product development
- Quality control on raw material and finished products
- Daily preparation and data recording of product analysis and fat powder temperatures
- Responsible in issuing COAs (certification of analysis)
- Assist manager in solving product problems and complaints by customers using CAR (Corrective Action Request)
- In charged of blending of raw materials (oils) in tank and monitoring dry fractionation process
- ISO 9001, GMP+, 5S
Education
Chemistry
University At Buffalo
New York02-2011
American Degree Transfer Programme
Inti International College
Nilai04-2008
SPM - Secondary Education
Sekolah Menengah Kebangsaan Taman Sri Muda
01-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in SAP
- Supply management
- Stakeholder engagement
- Team collaboration
- Continuous improvement
Accomplishments
- Collaborated with customer service team to achieve POT-C and POT-R target.
- Collaborated to reduce logistics cost by consolidating shipments for customer orders.
- Collaborated with team on projects (OCR implementation/E-shop conversion/ reduction of backlog orders/ customer complaint reduction)
- Successfully reduce ageing stock inventory level by push selling, rework and reviewing stock parameters.
- Used Microsoft Excel to manage planning and inventory spreadsheets (V-lookup, Pivot table)
- Achieved service level target set by management.
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Specialist Customer Service Front Office
Henkel Malaysia Sdn Bhd
06.2022 - Current
Specialist Supply Planning
Henkel Malaysia Sdn Bhd
06.2020 - Current
Supply Planner
Energizer (M) Sdn Bhd
04.2017 - 05.2020
Production planning executive
Jotun Paints (M) Sdn Bhd
07.2014 - 03.2017
Chemist
Jotun Paints (M) Sdn Bhd
09.2012 - 07.2014
Quality assurance executive
Berg+Schmidt (M) Sdn Bhd
07.2011 - 09.2012
Chemistry
University At Buffalo
American Degree Transfer Programme
Inti International College
SPM - Secondary Education
Sekolah Menengah Kebangsaan Taman Sri Muda
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