Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovine Hon

Sales Executive
Penang

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Executive position. Ready to help team achieve company goals. Experience Sales Management with over 7 years of experience in Sales Service Line. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Area Operations Supervisor

Koong Woh Thong
Penang
09.2022 - Current
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built, supervised and mentored 6 outlets and leaders in receiving and inbound operations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated schedules and reviewed work performance for staff.
  • Managed staff hiring, training and supervision.
  • Troubleshot equipment to reduce service calls and downtime.

Customer Service Executive

UR Group
Jelutong Penang
12.2019 - 12.2021
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Informed customers of upcoming promotions and deals to boost sales.

Sales Consultant

BeautyOne Sdn.Bhd -London Weight Management
Woodland
03.2012 - 01.2019
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stayed knowledgeable on latest Products/Skills innovations and technological advancements through continuous training.

Education

No Degree - Accounting

Phor Tay High School
Penang
04.2001 -

Skills

    Complaint resolution

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Timeline

Area Operations Supervisor

Koong Woh Thong
09.2022 - Current

Customer Service Executive

UR Group
12.2019 - 12.2021

Sales Consultant

BeautyOne Sdn.Bhd -London Weight Management
03.2012 - 01.2019

No Degree - Accounting

Phor Tay High School
04.2001 -
Jovine HonSales Executive