Joviana Madin
Inside Sales & Marketing Executive
Petaling Jaya
Summary
Cheerful Client Relations Executive with background attracting new clients and retaining existing accounts. Built and nurtured relationships by pursuing opportunities, delivering information to key contacts and maintaining regular communication. Collaborated with internal teams for smooth service.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Inside Sales and Marketing Executive
TACHUB SYSTEM (ASIA) SDN BHD
4 2022 - 07.2024
- Demonstrated exceptional ability to identify customer needs and provide tailored solutions.
- Conducted in-depth market analysis to identify high-potential customer segments, resulting in 10% increase in conversion rates. Successfully launched the targeted marketing campaign that generated 20 qualified leads.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
- Compiled product and customer data to generate informed profit projections.
- Excelled in data-driven sales strategies, utilizing CRM software to analyze customer behavior and optimize sales processes.
- Built and maintained strong customer relationships through proactive communication, problem-solving, and exceptional service. Achieved customer satisfaction rating of 4.5 based on 30 surveys.
- Collaborated effectively with cross-functional teams to drive revenue growth and improve operational efficiency.
- Demonstrated strong leadership and mentorship skills by coaching and developing junior sales team members, resulting in 20% increase in their performance.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Launched marketing activities for new product lines and market penetration.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Completed and submitted monthly and yearly reports to support executive decision making.
Retail Supervisor
LUCKY PET HAUS
10.2020 - 01.2022
- Client Relationship Management: Provided exceptional customer service by understanding individual customer needs and ensuring their satisfaction. Addressed customer concerns and queries, contributing to loyal customer base.
- Sales Target Achievement: Set and achieved sales targets, contributing to store's profitability. Developed strategies to maximize profits, enhancing overall store performance.
- Inventory Management: Managed and recorded stock inventory, ensuring efficient stock levels and availability of products. Collaborated with suppliers and vendors for timely restocking and product quality.
- Team Coordination: Scheduled shifts and coordinated tasks among team members, ensuring smooth store operations and high-quality customer service. Trained new employees on store policies and procedures.
- Social Media Management: Managed company's social media accounts, creating and curating engaging content to promote products and services. Executed social media campaigns to increase brand awareness and drive sales.
- Determined layout of store merchandise for visual appeal to consumers.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Oversaw employees and store functions on daily basis.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
Admin Sales & Customer Service
GOLDEN WAYS
11.2019 - 10.2020
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Developed and updated databases to handle customer data.
- Conducted thorough research into complex inquiries before providing comprehensive responses to customers'' questions or concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Admin Sales & Customer Service
KOOHEN CO
11.2018 - 10.2019
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Developed and updated databases to handle customer data.
- Conducted thorough research into complex inquiries before providing comprehensive responses to customers'' questions or concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
Customer Service Representative
KOMEGAH SDN BHD RANAU SABAH
09.2017 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
BACHELOR OF INTERNATIONAL MARKETING (HONS.) - Marketing
University Of Malaysia Sabah
Labuan 01.2014 - 04.2017
SIJIL TINGGI PEPERIKSAAN MALAYSIA (STPM) - Business Economics
SMK Mat Salleh Ranau
Ranau, Sabah 01.2012 - 04.2013
Skills
Social Media Engagement
Research
Data Analytics
Active Listening
Client Relationship Management
Interpersonal Skills
Teamwork and Collaboration
Languages
Malay
Proficient
C2
English
Advanced
C1
Mandarin
Upper intermediate
B2
References
- Liyana Rasidin, Assistant HR, TACHUB System (Asia) Sdn Bhd, +60 12-280 9418
- Kin Zin Ying, Operation Manager, TACHUB System (Asia) Sdn Bhd, +60 16-249 0299
Timeline
Retail Supervisor
LUCKY PET HAUS
10.2020 - 01.2022
Admin Sales & Customer Service
GOLDEN WAYS
11.2019 - 10.2020
Admin Sales & Customer Service
KOOHEN CO
11.2018 - 10.2019
Customer Service Representative
KOMEGAH SDN BHD RANAU SABAH
09.2017 - 11.2018
BACHELOR OF INTERNATIONAL MARKETING (HONS.) - Marketing
University Of Malaysia Sabah
01.2014 - 04.2017
SIJIL TINGGI PEPERIKSAAN MALAYSIA (STPM) - Business Economics
SMK Mat Salleh Ranau
01.2012 - 04.2013
Inside Sales and Marketing Executive
TACHUB SYSTEM (ASIA) SDN BHD
4 2022 - 07.2024
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