Joss Kong Wei Ming
Customer Service Executive
Petaling Jaya
Summary
Knowledgeable Digital Marketer with solid foundation in digital marketing strategies and campaign management. Successfully implemented online marketing initiatives, leading to improved brand visibility and customer engagement. Demonstrated expertise in SEO optimization and social media marketing.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Digital Marketing Bootcamp
Excelerate Asia
Bukit Damansara, 14
09.2024 - Current
- On a career break to attend Digital Marketing Bootcamp to upskill my career under General Assembly Malaysia.Course content learned and mastered:
- Increased landing page traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Optimized landing page exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Planned and executing landing page, SEO, goggle analytics 4.0 and social media advertising campaigns on my current final project -June 2025 Master Ted Sun Super Life Energy Musical Concert Live In Malaysia Ads. Campaign
Customer Service Executive
Aegis BPO Malaysia Sdn Bhd
Ara Damansara, Selangor
05.2023 - 08.2024
- Professional customer care service and handling multiple in bound and outbound call from Canon Singapore Clients-achieving minimum 30 SLA calls per day.Achieving an Average SLA call quality of 75% and above
- Achieving first call resolution where possible and follow up with customers on unresolved copier machine, personal printer, camera issues etc
- Consolidate and provide customer feedback to respective Canon Singapore Business Partners for improvements and enhancements
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Authorized Grab Driver Partner
GrabCar Sdn. Bhd.
Petaling Jaya, Selangor
01.2019 - 04.2023
- Professional Driving skills and etiquette, D Licence, handling customers booking request to and from location within Selangor and Klang Valley area
- Perform customer items delivery(Grab Food job tasks) and company parcel delivery thru Grab Express Tasks during 2020-2022 Covid-19 Era.
- Achieving a minimum daily job of 20 and above thus, achieving a minimum gross daily income of RM250 per day trip.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
BEng (hons) - Mechanical Engineering
University Of Sunderland
School Of Engineering 06.2007 - Current
Skills
- Native Chinese Language
- English Language
- Microsoft 365
- Social media marketing
- Campaign planning
- Google analytics
- Landing page design
- Content marketing strategy
- Digital branding strategies
- SEO optimization
Accomplishments
Team Best Performance in First Quarter of Year 2024, 80%
Personal Information
Gender: Male
Certification
Digital Marketing Pro Certificate - Digital Marketing Institute.
Timeline
Digital Marketing Bootcamp
Excelerate Asia
09.2024 - Current
Customer Service Executive
Aegis BPO Malaysia Sdn Bhd
05.2023 - 08.2024
Authorized Grab Driver Partner
GrabCar Sdn. Bhd.
01.2019 - 04.2023
BEng (hons) - Mechanical Engineering
University Of Sunderland
06.2007 - Current
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