JOSHUA JOHN RAJOO
EVERYDAY BANKING AGENT
Seremban, Negeri Sembilan, Malaysia,05
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Everyday Banking Agent
HSBC Bank Malaysia Berhad
6 2022 - Current
- Supported two countries by being a front liner (United Kingdom and Singapore)
- Answered questions about account types and banking products (loans, digital banking and fixed/flexible savings)
- Checked on status of customer accounts and tracked payments (outward remittance)
- Reviewed and explained account charges, and raised waiver requests
- Assisted banking customers who were victims of fraud or theft
- Assisted customers with replacing lost or stolen debit cards
- Assisted on advising customers on amending their personal particulars
- Provided digital education to enable customers to be self-reliant
- Provided customers with advice on the latest products offered by the bank.
Logistics Executive
HULS Engineering Sdn. Bhd
02.2022 - 04.2022
- Performed general administrative tasks such as bookkeeping, reporting, and Invoice Payment processing
- Upkept all pertinent documents simply and pleasingly for users' ease of use
- Maintained upkeep of machinery that were dispatched to site projects by filing reports done by site supervisors
- Performed site visits to ensure machinery were in working condition and provided manpower to help service machinery for the continuous workflow on site projects
- Aliased with head supervisor on dispatching mechanics and machinery companies to provide spare parts.
Crew
Golden Screen Cinemas
08.2016 - 04.2022
- Performed daily tasks of upkeeping the department (Concession)
- Actively marketed products introduced by the company (Seasonal Promotions)
- Maintained cleanliness and upkeeping of the department at satisfactory condition
- Performed stock exchange by travelling in between branches to maintain a healthy flow of products sold by the company.
Research Assistant, Final Year Project
Universiti Tenaga Nasional
01.2021 - 05.2021
- Research Handled for Final Year Thesis
- Title of Thesis: Natural Cross Ventilation in Malaysian Homes
- Objective of Research: The purpose of this thesis was to make a study on the types of windows that were built for Malaysia houses
- Due to the rapid growth of skyscrapers and apartment buildings, a study was made to find the type of windows or ventilation that were considered safe and suitable for healthy air circulation throughout the living space
- A CFD (Computational Fluid Dynamics Simulation Software) and Air Tunnel mechanism were used for this project to study the flow of air circulation by simulation and by physical observation
- Grade obtained: B+ (CGPA 2.81).
Electrical Engineering Intern
MYS Engineering Sdn.Bhd
02.2020 - 05.2020
- Performed general administrative tasks such as bookkeeping & and reporting
- Assisted with site visits to factories to observe and take part in the maintenance/ repairs of generator sets (RENESAS, Telok Panglima Garang, Kuala Langat, Selangor, Malaysia)
- Undertook training in ISO to further understand the purpose and requirements for companies to upheld the standard required by International Organization of Standardisation
- Undertook trainings on Safety Procedures while on site to ensure a healthy workflow during any projects
- Observed client meetings to understand the flow of a business transaction
- Advised company on recycling e-waste (Computers/CPUs/other electrical appliances) through an Non-Governmental Organization (ERTH-Electronic Recycling through Heroes).
Crew
UAE Exchange Malaysia Sdn.Bhd
01.2014 - 04.2015
- Handling transactions for the purpose of exchanging money to another country for migrant workers
- Updating daily exchange rates given by Bank Negara
- Handling foreign currency rate exchange with customers who wish to exchange local or foreign currency at the branch
- Handled daily reports to be submitted to Headquarters at the end of the day
- Supervised daily cash flow in branch.
Education
Bachelor of Mechanical Engineering (Hons) -
Universiti Tenaga Nasional
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O-Levels / SPM
Skills
Cinema Operations
Banking
Mental Health First Aider
Customer Complaint Resolution
Problem-solving skills
Critical Thinking
Organizational Skills
Service support
Marketing Management
Customer needs determination
Problem-Solving
Customer service and care
References
- Mr. Uthesh Balan, Assistant Cinema Manager, GSC Cinema Palm Mall, (+60)19-313 0636
- Ewe Lay Sheng, Assoc. Prof. Ts. Dr, Universiti Tenaga Nasional
- Stephen Pereira, Business Owner, Ezra Engineering Sdn. Bhd, (+60)12-6570685
- Vivekanandan Sukumar, CCSS Team Manager, SGH Phone Banking (HSBC), (+60)10-6609700
Extracurricular Activities
Akelas, Saint Paul Institution (Committee Member)
- Volunteer for Saint Paul Institution Scouting Development at our primary and secondary schools.
- Served as a active member in assisting with weekly activity for junior scouts.
- Planning and conducting activities according to the scouting syllabus for the students.
- Work closely with both schools' teachers to ensure supervision and support is given to the students.
La Salle Conference, Saint Paul Institution
- Organizing team, 2011, Volunteer for Saint Paul Institution to plan camps and activities to be held for La Sallians throughout Malaysia/Singapore, Participated in the La Salle Conference held at St. Michael's Institution (2009) and became on of the organizing member for the events (2011)
Affiliations
Persatuan Pengakap St.Paul Institution (Committee Member)
HSBC Malaysia Mental Health First Aider
Old Paulians' Association
Certification
Mental Health First Aider
Timeline
Mental Health First Aider
08-2023
Logistics Executive
HULS Engineering Sdn. Bhd
02.2022 - 04.2022
Food Handling
01-2021
Research Assistant, Final Year Project
Universiti Tenaga Nasional
01.2021 - 05.2021
Electrical Engineering Intern
MYS Engineering Sdn.Bhd
02.2020 - 05.2020
Crew
Golden Screen Cinemas
08.2016 - 04.2022
Crew
UAE Exchange Malaysia Sdn.Bhd
01.2014 - 04.2015
Everyday Banking Agent
HSBC Bank Malaysia Berhad
6 2022 - Current
Bachelor of Mechanical Engineering (Hons) -
Universiti Tenaga Nasional
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O-Levels / SPM