English
Joshua Lim Wern Keat
Media & Communications
Kuala Lumpur,14
Summary
Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing multimedia communications and suggesting proactive media plans. Diverse credentials in private and public industry sectors.
Collaborative personality with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated in esports, media communication, event planning and multimedia professional with the ability of meeting company goals utilizing consistent and organized practices.
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, satisfactory time management and problem-solving skills. Ambitious
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Membership Services Associate
Resort World Cruises
01.2024 - 09.2024
- Implemented efficient systems for tracking and reporting membership statistics, improving data integrity.
- Maintained accurate records of member information, ensuring privacy and confidentiality standards were met at all times.
- Supported event planning and execution, delivering memorable experiences for members.
- Continuously monitored performance metrics adjusted strategies accordingly optimize results.
- Leveraged strong interpersonal skills build rapport with diverse clientele fostering sense community among fellow associates.
- Increased membership retention through personalized service and timely assistance.
- Streamlined membership application process to facilitate smoother onboarding experiences.
- Efficiently processed membership applications while providing detailed explanations about available benefits programs.
- Mentored new team members in various departmental policies procedures ensuring consistent levels service provided across organization.
- Enhanced member satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated with vendors to negotiate exclusive discounts and offers tailored specifically towards our membership base''s needs and preferences.
- Managed renewal processes efficiently, minimizing lapsed memberships while promoting recurring payment options for convenience.
- Participated strategic planning sessions aimed at identifying areas growth potential within market segments.
- Provided exemplary customer service during high-volume periods, ensuring all members received prompt attention.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Cultivated loyal member base through events and promotion of members-only services.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Community Associate
WSPACE Coworking
12.2022 - 06.2023
- Plan and execute promotional activities and events to drive community engagement and increase occupancy numbers.
- Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Work with maintenance staff to complete timely repairs and enhancements.
- Manage community events within their budgetary cost.
- Create policies and procedures for an effective community environment.
- Manage tenants administration spaces and notify about community activities to update directors and shareholders.
- Maintain and keep track of contract on lease and renewal rates to advocate tenants and prospects.
Operations Lead | Coach & Educator
D'Versity Esports
07.2023 - Current
- Manage and allocate staff and material resources to meet production goals.
- Motivate and train members & players to maximize team productivity.
- Create programs and circulate internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Plan operations and activities, and led projects.
- Coordinate internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Oversee problem resolution to address barriers to operational efficiency.
- Encourage and promote ideas aligned to business needs and benefits.
Project Coordinator
Iyuno
10.2022 - 12.2022
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Write technical narratives to document processes and design changes.
- Keep corporate and client information confidential, adhering to data safety measures.
- Create job files for each project and maintained current data in each file.
- Respond to requests for information on materials to inquiring parties.
- Establish rapport and engaged with stakeholders to build lasting professional relationships between companies.
Content Writer
Freelance
7 2023 - Current
- Write and edite high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Create seasonally and regionally appropriate blog article content, collaborating with sales, marketing and analytics departments to identify business trends and extrapolate seasonally-relevant topics.
- Communicate with clients via phone and e-mail, conducting in-depth research during client interviews to determine proper writing tone and style according to client needs.
Sales Coordinator
StoreHub
03.2022 - 07.2022
- Keep detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handle customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhance product presentation and promotional material displays, working alongside retail representatives.
- Compile client profiles and enter information into operating system.
- Create documents recommended courses of actions to assist upper management in complex decision-making issues.
Intern Corporate Services & Affairs
Petronas
08.2020 - 11.2020
- Accomplish tasks according to direction and instructions provided by seniors and management.
- Gathered and examined information from multiple sources.
- Communicated messages, thoughts and ideas.
- Monitor media coverage and produced detailed reports to analyze impact of PR efforts.
- Coordinate media interviews with organization staff, board members and volunteers.
- Produce and distributed brochures, newsletters and press kits.
- Increase revenues and supported business goals by developing public relations strategies and campaigns.
Junior Creative Director
Bridalgram
03.2016 - 08.2016
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Monitored industry trends to keep creative materials fresh and engaging.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Mentored and trained junior designers to help enhance skills and capabilities.
Education
Bachelor of Arts - Media & Journalism
04.2018 - 11.2020
Associate of Arts - Mass Communications & Media
01.2016 - 03.2018
Skills
Active listening skills
Additional Information
- Main organizer for networking events with Founding Bird & Macrokiosk [Founder's Nest 2023]. Organizer & host for Riang Raya with WSPACE Coworking 2023. Planned, organized, hosted and casted in 2020 "D'Versity Exit Frag Tournament". Instructor for INTI Dance Club (Breakdance), 2018. Participated as player & coach in eSports tournaments (CS:GO) from 2017 ~ 2018. Choreographed wedding proposal dance at Pavilion 2017. Participated in Monash Novice Battle Top 16, 2016.
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with clients in the development of Work Inspires website content.
- Achieved 10,000 clients by introducing SEO approach for clients' customers.
- Used Microsoft Excel to track inbound leads & content monitoring in spreadsheets.
Affiliations
- Toastmasters
- International Esports Education Association
Languages
Proficient
C2
Mandarin
Upper intermediate
B2
Malay
Upper intermediate
B2
Cantonese
Intermediate
B1
Japanese
Intermediate
B1
Korean
Intermediate
B1
Thai
Beginner
A1
Certification
Malaysia, [Copywriting School] - December 2022
Software
Microsoft Office (Excel, Word, Powerpoint)
Adobe Premiere Pro
Canva
Salesforce
ChatGPT
Interests
Languages
Photography
Videography, Cinematography
Travel
Dance
Listening to Music
Studying Languages
I am a dedicated language learner with proficiency in English, currently actively studying Mandarin, Malay, Japanese and Korean. Experienced in immersive study methods, including conversation practice with native speakers and cultural engagement through music and film. Strong ability to communicate effectively and adapt to diverse linguistic environments, enhancing cross-cultural understanding and collaboration. Committed to continuous improvement and language acquisition.
Timeline
Membership Services Associate - Resort World Cruises
01.2024 - 09.2024
Operations Lead | Coach & Educator - D'Versity Esports
07.2023 - Current
Community Associate - WSPACE Coworking
12.2022 - 06.2023
Project Coordinator - Iyuno
10.2022 - 12.2022
Sales Coordinator - StoreHub
03.2022 - 07.2022
Intern Corporate Services & Affairs - Petronas
08.2020 - 11.2020
University of Hertfordshire - Bachelor of Arts, Media & Journalism
04.2018 - 11.2020
Junior Creative Director - Bridalgram
03.2016 - 08.2016
INTI International University - Associate of Arts, Mass Communications & Media
01.2016 - 03.2018
Content Writer - Freelance
7 2023 - Current
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