Joshua Das

Support all storage systems such as Storwize,DS, San switches and SVC products.

• Prepared variety of different written communications, reports and documents.
• Drove operational improvements which resulted in savings and improved profit margins.
• Identified issues, analyzed information and provided solutions to problems.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Help remote and solve issue on timely manner
• Also promote new machines if machines are old

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Implemented new working processes to deliver multiple improvements.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Assisted with new hire processing and existing training programs.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Led team of 60 members while providing exceptional customer service.
• Participated in cross-functional team-building activities.

• Installed system updates to address vulnerabilities and reduce security issues.
• prioritizing user requirements, overseeing system upgrades and researching new tools.
• Solve issue via remote,chats,mails and calls
• Solve issue while keeping kpi achieved always
• Use remote desktop and other tools to solve issue

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Trained employees in essential job functions.
• Obverse operations with team of 25 personnel.
• Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.

• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Developed work schedules for team members to maximize shift coverage.
• Initiated onsite safety program and properly trained team members to decrease injuries.
• Enhanced communication between construction management and personnel to facilitate smooth project completion.
• Liaised with subcontractors regarding work progress.
• Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.