JOSHI VISHNU VARDHAN SHARMA
SENIOR CONTENT MODERATOR
Kuala Lumpur,14
Summary
Overall 7+ years of experience working with Trust and safety Project.Efficiently builds loyalty and long-term relationships while consistently reaching targets. Meet challenges head-on and always finds a way to effectively complete multiple tasks. Recognized on a regular and always finds a way to effectively complete multiple tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [CONTENTMODERATOR] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Content Moderator
CONCENTRIX
03.2023 - Current
- Managing user comments & Flagging inappropriate content
- Communicating with users & promote safe environment for users.
- Investigating and resolving complex content issues.
Moderating sensitive and potentially offensive content .Gathering customer feedback - Investigated and resolved complex content issues to achieve turnaround times
and standards of quality. - Moderated traumatic, sensitive and potentially offensive content.
Reviewing/Updating contents on a popular social media platform - Internal and External audit of data for the accuracy and integrity
- Conducting refresher training, educate and mentor on tools and resources for adoption within daily work based on quality trends identified.
- Analyzing accuracy issues, trends and doing deep dive analysis on the root cause analysis.
- Continuously strive to improve efficiency and effectiveness of existing system
- Communicating the written analysis of deep dive results and informing to the leads and managers.
Content Moderator
Accenture
06.2017 - 02.2023
- Managing user comments & Flagging inappropriate content
- Communicating with users & promote safe environment for users.
- Investigating and resolving complex content issues. Moderating sensitive and potentially offensive content .Gathering customer feedback
- Moderated traumatic, sensitive and potentially offensive content. Reviewing/Updating contents on a popular social media platform
- Continuously strive to improve efficiency and effectiveness of existing system
- Communicating with users & promote safe environment for users.
- Internal and External audit of data for the accuracy and integrity
- Conducting refresher training, educate and mentor on tools and resources for adoption within daily work based on quality trends identified.
- Analyzing accuracy issues, trends and doing deep dive analysis on the root cause analysis.
- Communicating the written analysis of deep dive results and informing to the leads and managers.
Education
Bachelor of Arts - Accounting
NRUPATHUNGA DEGREE & PG COLLEGE
HYDERABAD 04.2001 -
Skills
Problem Solving
Languages
English
Upper intermediate
B2
Hindi
Upper intermediate
B2
Telugu
Upper intermediate
B2
Awards
" Best Excellence Award."
" Received Business Award two times for my excellent performance in all
parameters."
" Received Extra Miler Award for doing jobs other than routine
production."
" I was also a member of the PPA Team to arrange traditional festive
sessions and fun sessions."
Timeline
Content Moderator
CONCENTRIX
03.2023 - Current
Content Moderator
Accenture
06.2017 - 02.2023
Bachelor of Arts - Accounting
NRUPATHUNGA DEGREE & PG COLLEGE
04.2001 -
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