JOSEPH KYAN FARRELL PEDRERA
Shah Alam, Selangor
Summary
Experienced with team leadership, strategic planning, and operational efficiency. Utilizes strong problem-solving skills to address challenges and drive success. Track record of fostering collaborative environments and achieving organizational goals.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Manager in Charge
Manekineko Karaoke Sunway Velocity Mall
01.2025 - 09.2025
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Provided strong leadership to enhance team productivity and morale.
Assistant Manager
Manekineko Karaoke Sunway Velocity Mall
01.2024 - 12.2024
- Oversees daily operations,staff,and customer satisfaction,focusing on managing rooms,bookings,F&B service,ensuring tech works,handling complaints,and driving sales in a lively entertainment setting,often requiring experience in hospitality,strong communication,and problem-solving.
- Keeping the venue running smoothly,from daily prep to closing duties,ensuring guests have a fun and seamless singing experience.
- Manage daily opening/closing,room assignments,inventory (drinks,snacks),
- schedule shifts,train new staff (receptionists,servers,technicians)
- Oversee karaoke system functionality(microphones,screens,song selection).
- Assist with organizing parties or special themed nights.
Supervisor
Manekineko Karaoke Avenue K Mall
02.2022 - 12.2023
- Oversee daily room/bar activities,reservations,technical setups,and cleanliness.
- Train,schedule,motive,and evaluate team members(hosts,servers).
- handle complaints,gather feedback,ensure a lively,enjoyable environment,and coordinate events/themed nights.
- manage supplies,maintain karaoke equipment,and troubleshoot technical issues.
- collaborate on promotions and evens to boost sales and growth.
- Monitor food and drink quality,presentation,and cleanliness
- Manage stock levels,ensure proper set-up,and enforce health,safety,and liquor regulations.
Supervisor
Kenny Rogers Roasters
02.2019 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Monitor food and drink quality,presentation,and cleanliness.
Technician
Nippon Electric Glass (M) Sdn Bhd
03.2011 - 11.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Quality Control Inspector
Nippon Electric Glass
01.2000 - 12.2010
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
High School Diploma -
Sekolah Menengah Keningau Jaguh
Keningau, Sabah, Malaysia 04.2001 -
Skills
Customer relations
Motivation techniques
Staff development
Compliance monitoring
Documentation and reporting
Teamwork
Operations management
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking Abilities
Problem-solving aptitude
Timeline
Manager in Charge
Manekineko Karaoke Sunway Velocity Mall
01.2025 - 09.2025
Assistant Manager
Manekineko Karaoke Sunway Velocity Mall
01.2024 - 12.2024
Supervisor
Manekineko Karaoke Avenue K Mall
02.2022 - 12.2023
Supervisor
Kenny Rogers Roasters
02.2019 - 12.2021
Technician
Nippon Electric Glass (M) Sdn Bhd
03.2011 - 11.2018
High School Diploma -
Sekolah Menengah Keningau Jaguh
04.2001 -
Quality Control Inspector
Nippon Electric Glass
01.2000 - 12.2010