Josephine Tra Josie

Dynamic Customer Service Professional with a proven track record at Telekom Malaysia, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and active listening, surpassing performance goals and significantly reducing wait times. Skilled in both product support and customer service excellence, adept at handling feedback and complaints with a positive and customer-centric approach. Personable Customer Service offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

• Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.