Josephine Mary Arukiam
Commercial Executive
Rawang,,Selangor
Summary
Sales support and indoor sales professional with experience across freight forwarding, logistics, and e-commerce, including current work in air and sea freight coordination, quotations, and CRM-based account management. Skilled in customer coordination, commercial documentation, and cross-functional collaboration with operations teams to ensure on-time shipment delivery. Proven record of growing account retention and streamlining sales support workflows in fast-paced logistics environments. Seeking a commercial role where strong client relationship management and operational coordination add immediate value.
Availability : Can join immediately
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Sales Support Executive
DP World Logistics
02.2026 - 09.2026
- Support the sales team with quotations, for air and seafreight shipments.
- Handle customer inquiries through calls and email while maintain client relationships, contributing to a 20% increase in account retention
- Coordinate with operations and other departments to ensure smooth, on-time service delivery
- Follow up on customer requests, shipments, and account-related matters, and manage CRM updates
- Prepare reports and presentations that support sales team performance and client discussions
Indoor Sales Account Manager
DHL Express
09.2023 - 12.2025
- Managed 600+ SME accounts across Malaysia and Brunei, delivering airfreight quotations aligned with customer requirements.
- Developed daily pipeline activity and tracked progression to drive consistent monthly KPI attainment.
- Liaise with marketing and customer service teams to align campaign promotion with customer needs and service recommendations.
- Collaborated with operations teams to ensure timely shipment execution and service quality.
- Built relationships with customers to establish long-term business growth.
Partner Care / Commercial Executive
Foodpanda Malaysia
2020 - 08.2023
- Liaised with 100+ vendors and partners across Malaysia and Singapore to negotiate and activate discount campaigns
- Achieved a 95% partner retention rate through proactive account support and relationship management
- Presented quarterly partnership results and identified new opportunities based on market trend analysis
- Recruited new vendors through outbound calls and email, and produced monthly performance reports
Customer Service Representative
Scicom Msc Sdn Bhd
04.2018 - 11.2019
- Responded to customer inquiries through phone, email, and chat with accurate, timely support.
- Documented interactions and case details in CRM systems to maintain accurate service records.
- Adhered to call handling scripts, service quality standards, and SLA requirements during daily operations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor's Degree - Business Administration
Universiti Tun Abdul Razak
Jalan Ampang01.2020
Skills
Sales Support & Coordination
Client Relationship Management
CRM Platform( Salesforce)
B2B Sales
Pipeline Management
Cross-functional Collaboration
Microsoft Office
Lead generation
Timeline
Sales Support Executive
DP World Logistics
02.2026 - 09.2026
Indoor Sales Account Manager
DHL Express
09.2023 - 12.2025
Customer Service Representative
Scicom Msc Sdn Bhd
04.2018 - 11.2019
Partner Care / Commercial Executive
Foodpanda Malaysia
2020 - 08.2023
Bachelor's Degree - Business Administration
Universiti Tun Abdul Razak
LANGUAGES
English
Advanced (C1)
Bahasa Malaysia
Advanced (C1)
Tamil
Intermediate (B1)