Summary
Overview
Work History
Education
Skills
camping, outdoor activities
Timeline
Generic

Joseph Chai Tet Ting

Sales In Retail / Outdoor
Kota Kinabalu,12

Summary

Dynamic sales professional with a proven track record at Timur Lube Sdn Bhd, excelling in customer relationship building and sales strategy development. Achieved significant revenue growth through effective cold calling and upselling techniques, while consistently enhancing client satisfaction. Strong communicator adept at tailoring solutions to meet diverse customer needs.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Sales Representative in B2B Heavy Duty Market

Timur Lube Sdn Bhd
Kota Kinabalu, Sabah
06.2022 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Participated in trade shows and conferences to network and generate leads.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Streamlined sales process, reducing time from lead to close.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Increased market penetration with introduction of innovative sales tactics.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Supervisor, Retail Sale Manager

Ting Autocycle Sdn Bhd
Kota Kinabalu, Sabah
01.2018 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Supervisor, Retail Sales Supervisor

Ting Autocycle Sdn Bhd
Kota Kinabalu, Sabah
01.2016 - 01.2018
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Sales Representative

Corporate Performance Sdn Bhd
Kota Kinabalu, Sabah
05.2013 - 12.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

S.M.SHAN TAO
KOTA KINABALU
04.2001 -

Skills

Customer service

Sales development

Time management

Client service

Sales closing

Customer needs assessment

Customer relationship building

Sales consultation

Relationship building

Product and service knowledge

Proposal development

Sales expertise

Sales forecasting

Product and service sales

Product promotions

Sales presentations

Negotiation tactics

Sales strategy development

Cold calling

Competitor research

Upselling

Relationship selling

Promotional planning

[FACEBOOK, TIKTOK] marketing, video

simple video editing in updating business nature for consumer

B2B and B2C sales

Inside and outside sales

Contact follow-up

Price quote preparation

Problem-solving abilities

Teamwork and collaboration

Pipeline building

Problem-solving

camping, outdoor activities

Outdoor Activities & Camping Enthusiast

  • Experienced in multi-day camping trips, including planning, gear preparation, and campsite setup.
  • Enjoy hiking, backpacking, and exploring nature trails—often organizing group treks and weekend outdoor getaways.
  • Skilled in outdoor cooking, basic wilderness survival techniques, and Leave No Trace principles.
  • Passionate about fostering teamwork, resilience, and mindfulness through time spent in nature.


Timeline

Sales Representative in B2B Heavy Duty Market

Timur Lube Sdn Bhd
06.2022 - Current

Sales Supervisor, Retail Sale Manager

Ting Autocycle Sdn Bhd
01.2018 - 06.2022

Sales Supervisor, Retail Sales Supervisor

Ting Autocycle Sdn Bhd
01.2016 - 01.2018

Sales Representative

Corporate Performance Sdn Bhd
05.2013 - 12.2015

High School Diploma -

S.M.SHAN TAO
04.2001 -

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Joseph Chai Tet TingSales In Retail / Outdoor