JORIAH BINTI KAMARUDIN
Agency Manager
Ipoh, Perak,08
Summary
- Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Agency Manager
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
03.2011 - Current
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Recruited trained, and mentored a high-performing team of insurance agents, fostering professional growth and development.
UNIT MANAGER
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
03.2009 - 12.2010
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
PEGAWAI PENDIDIKAN SISWAZAH
PPPS
03.2002 - 12.2009
PEGAWAI PENDIDIKAN BUKAN SISWAZAH
PPBS
01.1995 - 12.2001
Education
Degree of Master of Education - Educational Psychology
University of Malaya
Kuala Lumpur 04.2001 -
Bachelor of Arts - Bachelor of Arts in Communication & Psychology
Universiti Kebangsaan Malaysia
Kuala Lumpur 04.2001 -
Diploma of Education (TESL) - English Language
Inst of Teacher Education Tuanku Bainun Campus
Pulau Pinang 04.2001 -
Skills
Corporate Coach Academy (Certified Associate Coach)
Takaful Certificate (MTA)
Certificate In Investment-linked Life Insurance (CEILI)
Pre-Contract Certificate (PCE)
Certified Agency Trainer
Basic Agency Management Course
The Agency Management Training Course Malaysia
Corporate Coach Academy (Certified Associate Coach)
Accomplishments
2021 Million Dollar Round Table (MDRT)
2022 Million Dollar Round Table (MDRT)
2023 Million Dollar Round Table (MDRT)
Timeline
Agency Manager
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
03.2011 - Current
UNIT MANAGER
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
03.2009 - 12.2010
PEGAWAI PENDIDIKAN SISWAZAH
PPPS
03.2002 - 12.2009
Degree of Master of Education - Educational Psychology
University of Malaya
04.2001 -
Bachelor of Arts - Bachelor of Arts in Communication & Psychology
Universiti Kebangsaan Malaysia
04.2001 -
Diploma of Education (TESL) - English Language
Inst of Teacher Education Tuanku Bainun Campus
04.2001 -
PEGAWAI PENDIDIKAN BUKAN SISWAZAH
PPBS
01.1995 - 12.2001
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