Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordane Chia Jia Yi

Jordane Chia Jia Yi

Kota Kinabalu, Sabah,12

Summary

Disciplined and motivated retail professional with strong leadership skills and high stress tolerance. Experienced in multi-tasking, team coordination, and streamlining daily operations. Enthusiastic, hands-on and driven to improve efficiency, team performance, and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Operation Executive

Red Velvet Sdn Bhd
03.2023 - Current
  • Developed operational processes to help organization adapt to market change.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Manager of Entertainment

Self Employed
07.2022 - Current
  • Collaborated with marketing to create and execute strategic plans for promotional, advertising and marketing campaigns.
  • Organized performance stage schedules to facilitate event line-up.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Managed entertainment schedule and programming to minimize conflict and delays.

Event Assistant Manager

CPS Management Corporation
08.2022 - 12.2022
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as 300 guests.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Monitored operations by writing daily reports and maintaining accurate sales records.

Front Desk Receptionist

Toojou
06.2019 - 06.2022
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled office meetings and client appointments for staff teams.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.

F&B Associate

Toojou
06.2019 - 06.2022
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Diploma in Event Management And Marketing -

Asia Tourism International
Kota Kinabalu
05-2021

Skills

  • Operational efficiency
  • Leadership training
  • Strategic planning and execution
  • Performance analysis
  • Team player
  • Multi-tasking
  • Facilities management

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Operation Executive

Red Velvet Sdn Bhd
03.2023 - Current

Event Assistant Manager

CPS Management Corporation
08.2022 - 12.2022

Manager of Entertainment

Self Employed
07.2022 - Current

Front Desk Receptionist

Toojou
06.2019 - 06.2022

F&B Associate

Toojou
06.2019 - 06.2022

Diploma in Event Management And Marketing -

Asia Tourism International

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Jordane Chia Jia Yi