Jordan Lee

Part of Pioneer team to introduce Daihatsu Gran Max and Hino brand of Commercial Vehicles to Malaysian Market when brand was new and not well known in Malaysia.

Key Responsibilities

• Providing Leadership, Strategy and Vision for Sales Team to achieve branch Yearly Objective.
• Ability to dissect and analyze Competitive Advantage of Products sold to discerning customer in comparison with competition.
• Monitored sales team performance, analyzed sales data and reported information to area managers as well as source material for coaching.
• Interviewed, hired, and developed team of 10. Some of which has been elevated to Managerial Level within organization.
• Experienced in Corporate Fleet Sales, Key Accounts including Semi-Private and Governmental Organization.
• Shaping Sales and Team Culture to achieve results.
• Assisting Head of Department in Market Planning for Outlets, Dealers and Branches.
• Providing Motivation and Training for all Staffs.
• Cost Savings initiative resulting in improvement of outlet P&L.
• Generating sales leads with different marketing channels.
• Member of Corporate Fleet Team which has successfully captured Major Key Accounts with innovative ideas for client.
• Identified and capitalized on business opportunities with effective networking.

Key Achievements

• Achieved yearly targeted Growth as required by company from 2012-2020.
• Highest Inter-branches Sales Volume for majority of years in service.
• Successfully shaped Sales Culture to achieve Consistent, High Impact team leading to increase in sales closed. (From 5 units per month (2012) to 10 units per month in (2013) - 100% improvement in sales, currently (2021) sales numbers of between 20-30 units monthly are expected.
• Resolved customer complaints to maintain high level of satisfaction.
• Marketed Daihatsu and Hino Models to targeted audience at trade shows and events.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Key Responsibilities

• Managed, Coached Sales Advisors to achieve monthly and yearly Branch Targets. (Increased Sales Advisor's average productivity from 1.0 to 3.0 / month.
• To ensure efficient branch operations.
• To ensure branch achieve a high level of customer satisfaction by providing solutions and solving customer problems/feedback to maintain high scores in JD POWER of over 4 out of 5.
• Reporting to mid-level management and headquarters.
• Reporting to Branch Manager on daily activities.
• Efficient allocation of vehicles to ensure timely delivery to customers.
• Motivating sales team with different methodologies for results.
• Used coordination and planning skills to achieve results according to schedule.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.

Key Achievements

• Managed to achieved yearly Branch Target in a fast-paced environment.
• Managing difficult sales advisors, providing guidance and coaching to and resolving conflicts.
• Successfully co-ordinate between HQ and Branch to achieve desired results.

Key Responsibilities

Supporting and Assisting Dealers in achieving overall sales, as well as to assist the dealers on items needed in conducting business.

• Achieve monthly Regional Sales Target for the Region. (North Region)
• Analyze operational issues between the Headquarter and Dealers to ascertain root cause and to provide and enforce practical solutions for both Headquarter and Outlets.
• Applied Continuous Improvement to daily work; processes and ideas for improvement and achieved the company objective for the year.
• Providing inputs and solutions to upcoming plans and projects to Regional Manager in the Short to Medium-term.
• Supporting dealer sales through good internal knowledge and stocks planning to match incoming demand from orders.
• Reducing cost of doing business by implementing efficient cost-saving initiatives which directly impact on the company's bottom-line. (Trailer Cost by reducing re-routing of trailers; Improving dealer take-up stocks by monitoring aging vehicles with good planning.
• Applying Genchi Genbutsu (Go see and feel) - Periodic Field Visit to engage dealers to understand current market conditions to recommend effective countermeasures.
  
  Key Achievements
• Achieved Regional target for Year 2009.
• Achieved Regional target for Year 2010.
• Experience in guiding new team members to perform well in their work which resulted in higher overall personal and team productivity of the region.
• Managed to achieve good track record working under tight dateline and pressure to deliver while under-staffed.
• Created numerous ways to improve operations efficiency through the Kaizen approach.