JOOKENTHARAN SUBRAMANIAM
Pelabuhan Klang
Summary
A creative and committed young person with strong work ethics. Strong desire to succeed. Talented professional manager seeking to fill an executive role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Creator Support | Call Agent
Concentrix CVG (Meta Project, Trip.com)
06.2024 - Current
- Handling Meta verified creators on general enquires, escalation support through emails, outbound calls and live chat.
- Inbound calls agent in Trip.com
Senior Officer
UOB Centre of Excellence
07.2023 - 05.2024
- Ensure customer request, inquiry, feedback and complaints regarding banking products and benefits are attended in timely manner.
Content Moderator
Byte Dance Ltd
08.2022 - 06.2023
- Ensure legal compliance and safety of content uploaded
- Responsible for the development and maintenance of standards for the security of online communities
Live Chat Agent
Startek (Zara - UK Project)
08.2020 - 04.2021
- Answer incoming customer live chats regarding website navigation issues, service questions and client concerns.
1st Tier Customer Service Executive
Ninja Van Malaysia
10.2019 - 08.2020
- Managing incoming calls and emails from clients
- Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem and explaining the best solution.
Customer Service Assistant
City Link Express
10.2018 - 10.2019
- Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner.
Education
Diploma in Graphic Design -
Management and Science University
07.2013 - 08.2017
Skills
Personal Banking
Languages
English
Malay
Tamizh
References
- JOOKENTHARAN SUBRAMANIAM, CUSTOMER SERVICE | SENIOR OFFICER, 016-2413107, princej9527@gmail.com
- Mr Wen Loong, UOB Team Manager, 018 - 383 7444
- Mr Robert, Concentrix | People Solutions, 03 - 22679521
Timeline
Creator Support | Call Agent
Concentrix CVG (Meta Project, Trip.com)
06.2024 - Current
Senior Officer
UOB Centre of Excellence
07.2023 - 05.2024
Content Moderator
Byte Dance Ltd
08.2022 - 06.2023
Live Chat Agent
Startek (Zara - UK Project)
08.2020 - 04.2021
1st Tier Customer Service Executive
Ninja Van Malaysia
10.2019 - 08.2020
Customer Service Assistant
City Link Express
10.2018 - 10.2019
Diploma in Graphic Design -
Management and Science University
07.2013 - 08.2017
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