Jonathan Yong
Kota Kinabalu
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Service Executive
Melinau Auto Inanam Sdn Bhd
08.2023 - Current
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships.
- Introduced improvements in workflow management systems that led to more efficient task prioritization and resource allocation across teams.
- Established team priorities, maintained schedules and monitored performance.
Service Advisor
Proton World Car Care Service Center
02.2023 - 06.2023
- Worked as a Degree Intern as a service advisor
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Technician
Penampang Borneo Auto Parts
5 2020 - 12.2020
- Worked as an Diploma Intern technician to do technical work for vehicle repair
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
Diploma in Automotive Technology -
Despark International College
Petaling Jaya, Selangor 04.2018 - 05.2020
Bachelor of Engineering in Automotive - undefined
Despark International College
Petaling Jaya, Selangor 01.2021 - Current
Skills
MS Office
R1 Ansys Software
Customer Service
Problem Solving
Personal Information
- Place of Birth: Kota Kinabalu
- Date of Birth: 08/14/2000
- Nationality: Malaysian
Languages
English
Malay
Chinese
Timeline
Service Executive
Melinau Auto Inanam Sdn Bhd
08.2023 - Current
Service Advisor
Proton World Car Care Service Center
02.2023 - 06.2023
Bachelor of Engineering in Automotive - undefined
Despark International College
01.2021 - Current
Diploma in Automotive Technology -
Despark International College
04.2018 - 05.2020
Technician
Penampang Borneo Auto Parts
5 2020 - 12.2020