Jonathan Ng

• Responsible for defining and executing strategy roadmap and deploy agility to direct Supply Chain, Operations and Information Technology within the region
• Operate a strong and highly engage team to enable organisation sales marketing growth & profitability, products management, customers & suppliers’ engagement and foster senior management alignment with Process, System and People management.

Key Accomplishments:

• Implementation of new product introduction process (NPI) and suppliers’ management to managed business risks assessment, compliance and increase ops efficiency.
• Sales forecast accuracy, service level increased with inventory optimized (savings of 500k annually) through regular review of sleep products sales, shipment lead time and promotions.
• Supported business growth through sourcing of external service providers warehousing & transportation for TAS (Singapore, Malaysia, Philippines, Indonesia).
• Setup Singapore first Sleep Wellness Retail Store in shopping mall and exceed first annual sales target by 67% to $2.0m (Sep’23 to Sep’24).
• Took up management of Clinical Application Specialist and Customer Service team to support the business growth.
• Increase of service level by 150% using LEAN methodology to eliminating waste. E.g., Authorized Service Center increase from 5 to 10 units per day, customer advance booking from 2.5 weeks to 1 week. Night sleep studies increased from 6 to 14 per night.
• Managed RAQA team and completed SS620:2016 (2021) GDPMDS audits without findings for both TAS & EAPL, with an additional SS620 certification for the Retail Store in a shopping mall.
• Support in product registrations with government agencies (HSA, IMDA, NEA, TFDA, MDA, IMDR) through management of suppliers to provide info/docs.
• Implement total supply chain to authorized TAS Dealer.

• Leading a Region team of Sales Operations professionals to support Account Managers and Project Managers for Order booking and Order execution with a portfolio of €130m
• Managing OIT & Sales forecast accuracy through Daily Management with Account Management Team, Project Management Team & Commercial Operations Teams
• Optimizing inventories on hand using problem-solving methodology and resources
• Review of Channel Partners, 3PL & Warehousing performances, and continuously building new networks to keep abreast of new developments/insights

Key Accomplishments:

• March 2022 - Singapore & Malaysia Transport & Warehouse Migration, setup the SOP, SAP MP1 Code2 for external vendors, & KPI reviews completed
• June 2022 – Forecast accuracy improvement from 55% to 70%
• September 2022 – Inventory lower from €3.2m to €0.4m after resolving recall, supply chain issues, and getting customer acceptance on new payment terms.

• Responsible to lead a global team to support the corporate vision of maximizing value to the customer and providing outstanding service to all Sales Companies
• Direct leadership of the Customer Service & Logistics function team in Singapore through close coordination with local country operations, and global demand/supply planning
• Accountable for developing and managing joint projects with countries, customers, and 3rd party providers

Key Accomplishments:

• Set up a new manufacturing site in the Philippines
• Set up 1 piece flow concept with automation flow from production to finished product
• Temporary flow agreement with existing 3PL & materials suppliers to ease supply chain disruptions.

Jun 2018 - Nov 2019

Head of Supply Chain Program Management

Responsible for driving sales forecast accuracy through managing and supporting the planning and execution of the order realization process and ensuring sales recognition with District Managers. This includes the E2E Order process, Funnel Management, Bid Management, Order cleaning, and Order processing.

Mar 2013 - Jun 2018

Head of Customer Fulfillment Centre ASEAN Pacific

As part of the Commercial Operations APAC team, I managed the Order Management Team, Physical Distributions & Export Control function. Driving E2E processes to allow synergies and leveraging within the organization. Taking new initiatives within CFC ASEAN Pacific and work with factories, Marketing, Sales, finance, Q&T, S&OP & SCM to achieve improvement shorten the lead time from Order to Cash and sales forecast accuracy.

CFC ASEAN Pacific was to provide back-office support on critical business functions such as order management, physical distribution, operational purchasing & demand/vendor management, catalog & quoting.

Oct 2010 - Mar 2012

APAC Physical Distribution Manager

Reporting to the Director of Business Center APAC, I managed the contract, cost, performance & improvement of logistics service providers (LSPs). This includes support in procurement and implementation of new service providers. Plan & manage projects in the pipeline to cover areas like export control, control tower, DG compliance, freight pay, and audit.

Jul 2008 - Sep 2010

Key Account Manager, DHL Global Forwarding (Singapore) Pte Ltd

In the Business Development Team, I develop and maintain customers through propositions. Look into business growth along with customer satisfaction. Ensuring that the operational services provided to the business meet or exceed customer requirements.

Jan 2007 - Jun 2008

APAC Supply Chain Coordinator, DHL Global Forwarding Mgt (Asia Pacific) Pte Ltd

Reporting to the Director, of Implementation, I established and institutionalized a framework of continuous process improvement within Customer Program Management (CPM). Maintain communications with all Asia Pacific countries to ensure that the operational services provided to the business meet or exceed customer requirements.

• Reporting to the Director, of Implementation, I established and institutionalized a framework of continuous process improvement within Customer Program Management (CPM)
• Maintain communications with all Asia Pacific countries to ensure that the operational services provided to the business meet or exceed customer requirements
• My principal accountability would be the following:
• Maintain intimate knowledge of customer supply chain requirements
• Ensure cargo movement and required documentation per customers' specifications and benchmarks
• Manage and monitor systems information flow between customer, their trading partners, and service providers
• Manage and monitor transportation and service providers to the customers’ specifications and benchmarks.

My primary responsibilities include:

• Procurement, handling quotations, and negotiating with vendors/suppliers on terms & conditions
• Drafting out specs for tender in the GeBIZ
• Inventory control, tracking, and tracing of deliveries & provide customer service
• Coordinates transportation & schedules vehicle maintenance
• Handling finance matters, and fixed assets and providing administrative services to the Superintendent of the institution
• Building maintenance through coordination with contractors’ regular monthly maintenance and handling renovation on infrastructure changes

My primary appointment as a crew chief in the squadron includes:

• Maintaining the aircraft in tiptop condition for missions, including launching and recovering the aircraft
• Clearing the out-of-phase when components have reached the airframe or engine hours