JONATHAN MILLS
Operation Senior Manager
Petaling Jaya,10
Summary
Dynamic and professional individual with a proven track record in developing and implementing innovative marketing strategies that drive sales growth while ensuring operational efficiency. Adept at effectively managing budgets to reduce costs and maximize profits. Passionate about food preparation and dedicated to delivering high-quality products to customers.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Director of Food and Beverage
La Taverna Restaurants Sdn Bhd
4 2014 - Current
- Helmed the expansion of the company to 3 outlets in Bandar Utama & Penang.
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Managed staff schedules and maintained adequate coverage for all shifts
- Developed unique events and special promotions to drive sales
- Strong vendor relationships
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Developed astrong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Worked with qualified chef to diversify menu with new offerings
Director
Spanish Tapas "La Taverna Cafe"
12.2012 - 03.2014
- Devised processes to boost long-term business success and increase profit levels
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires
- Negotiated supplier contracts to secure competitive pricing for materials and services
- Mapped income generating strategies to grow revenue
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
General Manager, Business Development
Westwick, Carter & Cazana (M) Sdn Bhd
12.2010 - 11.2012
- Was head-hunted to steer the company vision in generating AD revenue in the Health, Safety, Security & Environment (HSSE) industry
- Primarily focusing on the Oil & Gas, Port Authority and Shipping Industry
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Managed budget implementations, employee evaluations, and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed cross-functional teams to execute business expansion initiatives successfully.
- Spearheaded trade show participation efforts to showcase products/services while networking with potential partners customers.
- Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
- Optimized internal processes to streamline sales operations for improved efficiency and productivity.
- Cultivated strong relationships with senior executives at partner organizations, paving the way for mutually beneficial collaborations in future endeavors.
- Established performance metrics for measuring success in achieving growth targets, driving accountability throughout the organization.
- Implemented data-driven decision-making processes to guide future business growth opportunities effectively.
General Manager of Operations
Extec Malaysia Sdn. Bhd.
12.2004 - 12.2010
- Providing leadership in all aspects of operations in support of business strategy
- Re-engineer, direct and streamline all work-flow, systems and processes
- Customer profiling and data recording
- Training & motivating employees on aspects of employee engagement, basic company policies and HR strategies and business objectives
- Generating new revenues line to adapt to the global economic crunch: - Merchandising - Streamlining of events managements - Package offerings of customization of corporate gifts & products
- Cultivated and maintained strategic alliances with key partners and vendors
- Manage, help generate and qualify sales leads
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Responsible for customer response on inquiries
- Monitor daily productivity
- Helmed team of 30 advertising, design and sales professionals
- Assisted in the regional business expansion of the company to Jakarta & Singapore
- Created and helmed a separated division of AD Sales catered directly for Health, Security, Safety & Environment departments for all Oil & Gas and Shipping Companies.
General Manager of Operations
Modelle International Corp (M) Sdn. Bhd.
03.2009 - 11.2010
- Designed modern employee recognition program which boosted productivity and improved morale
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Directly involved in publication, new market magazine distribution, oversaw AD Sales performance increase
- Managed financial, operational and human resources to optimize business performance.
Manager in Training
Edgency (M) Sdn. Bhd.
03.2003 - 12.2004
- In charge of operational and administrative processes to support business objectives
- Strategic planning for market penetration and distribution AD revenue channels
- Consulting and business development
- Market survey generation of competitor databases and assessing, devising, and implementing of marketing promotions
- Introduced new methods, practices, and systems to reduce turnaround time
- Manage, help generate and qualify sales leads
- Assisted with onboarding of new employees by providing training and development resources.
OPERATIONAL EXECUTIVE
Stars Restaurant, Tai Tong Group of Companies
12.2001 - 09.2002
- Generate reports daily, weekly and monthly
- Arrangement of employee's daily duty roster and management's monthly work schedules
- Inventory control of the F&B for Stars Restaurant
- Train new employees on operational workflow of company policies
- Market survey generation of competitor databases and assessing, devising, and implementing of marketing promotions
- Responsible for customer complaints and feedbacks to improve customer service experience
- Introduced Event catering to boost company sales
- Streamlines POS system operations to monitor daily pilferage of overall food & beverage cost, removal of daily purchases via Cash Sales, tracking of group level outlet sales.
Event Coordinator
Creative Events Management
05.2001 - 10.2001
- Setup of backdrop, Setup of stage, Setup of sound system & lights, Coordination of event and also usher guests in
- Managed administrative logistics of events planning, event booking, and event promotions
- Coordinated schedules and timelines for events.
Student Event Coordinator
JW Event Management
11.2000 - 01.2001
- Setup of backdrop, Setup of stage, Setup of sound system & lights, Coordination of event and also usher guests in
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
SMK SEAPORT
Petaling Jaya, Selangor, Malaysia 04.2001 - 05.2001
Diploma in IT (APIIT): Business in Information Technology -
Asia Pacific Institute of Technology
Kuala Lumpur 01.2002 - 05.2003
Skills
MS Office
Operations / General Management
Problem/Conflict Resolution
Pragmatic consulting skills
Competitor Analysis
Strategic Business Growth / Market Research
Multi-tasking Capabilities
Hospitality Management
Menu Development
Operational Efficiency / Cost Control / Purchasing
Performance Analysis
Employee Training, Supervision & Efficiency
Vendor Negotiations
Customer Service
Leadership abilities
Sales Strategies
Revenue Growth
Staff Development
Organizational Structuring
Process Improvements
Customer Service Management
Business Management
References
Chin, designation, phone number and email
Chin, designation, phone number and email
Languages
English
Native language
English
Proficient
C2
Malay
Proficient
C2
Timeline
Director
Spanish Tapas "La Taverna Cafe"
12.2012 - 03.2014
General Manager, Business Development
Westwick, Carter & Cazana (M) Sdn Bhd
12.2010 - 11.2012
General Manager of Operations
Modelle International Corp (M) Sdn. Bhd.
03.2009 - 11.2010
General Manager of Operations
Extec Malaysia Sdn. Bhd.
12.2004 - 12.2010
Manager in Training
Edgency (M) Sdn. Bhd.
03.2003 - 12.2004
Diploma in IT (APIIT): Business in Information Technology -
Asia Pacific Institute of Technology
01.2002 - 05.2003
OPERATIONAL EXECUTIVE
Stars Restaurant, Tai Tong Group of Companies
12.2001 - 09.2002
Event Coordinator
Creative Events Management
05.2001 - 10.2001
SMK SEAPORT
04.2001 - 05.2001
Student Event Coordinator
JW Event Management
11.2000 - 01.2001
Director of Food and Beverage
La Taverna Restaurants Sdn Bhd
4 2014 - Current
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