Jonathan Chew
Chef Manager/ Unit Manager/ Restaurant Manager/ Cafe Manager
Kuala Lumpur,WP
Summary
Dedicated and results-driven industry All-rounder with 20 years of culinary expertise and leadership experience. Seeking to leverage my passion for exceptional food quality and team development in a dynamic culinary environment. Committed to delivering innovative menus, optimizing kitchen operations, and driving customer satisfaction. Aiming to contribute my culinary flair and organizational acumen as a Chef or Manager.
Experienced and enthusiastic talent in wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
F&B Consultant/Site Supervisor
YC Plumbing Sdn Bhd - Makmurbena Sdn Bhd
08.2024 - Current
- Oversee and provide test solutions for construction site in Bukit Tunku.
- To provide solutions on setup of cafeteria in Common Living Quarters @ Tanarimba, Janda Baik.
- To hire manpower for cafeteria.
- To identify and engage vendors to support cafeteria operations for raw materials, disposables and equipment.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and director to meet strict timelines.
- Provide reports on site issues and updates.
- Support Director in ad-hoc duties such as sourcing, purchasing and client meetings.
General Manager of Operations
Very Thai Sdn Bhd
02.2024 - 07.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Consultant Manager
HKT Global Sdn Bhd
02.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Chef Manager
Sodexo Malaysia
07.2022 - 01.2023
- Company Overview: Providing premium food catering services to office and production staff
- Successfully overseeing the operations of the kitchen and cafeteria retail at the LAM Research facility in Penang
- Providing premium food catering services to office and production staff at National Instruments, ensuring exceptional dining experiences
- Ensuring strict adherence to food safety and HACCP procedures, aligning food services to meet the highest quality standards
- Demonstrated excellence in client relations, with a proven track record of receiving positive reports and customer feedback
- Innovatively creating a new and exciting dining experience by introducing a diverse range of cuisines within the cafeteria
- Providing premium food catering services to office and production staff
Unit Manager
Sodexo Malaysia
02.2018 - 07.2022
- Company Overview: Providing premium food catering services to office and production staff
- Effectively managing the kitchen and cafeteria retail operations at the National Instruments & Lam Research facility in Penang
- Delivering top-notch food catering services to both office and production staff at National Instruments, guaranteeing exceptional dining experiences
- Enforcing rigorous compliance with food safety and HACCP procedures, thereby aligning food services with the highest quality standards
- Exemplary client relations skills, evidenced by a consistent track record of positive reports and glowing customer feedback
- Pioneering a fresh and captivating dining experience by introducing a wide array of diverse cuisines within the cafeteria
- Providing premium food catering services to office and production staff
Restaurant Manager
Yoogane Malaysia
11.2016 - 12.2017
- Conducting daily staff briefings to ensure effective communication and team coordination
- Providing comprehensive training on products and cooking techniques to enhance the culinary skills of the restaurant staff
- Enforcing strict adherence to Outlet Standard Operating Procedures (SOP) and guidelines to maintain consistency in service and quality
- Evaluating staff performance and attendance, implementing measures to foster a motivated and efficient team
- Handling staff recruitment processes, sourcing and selecting qualified candidates to strengthen the restaurant's workforce
- Overseeing daily sales bank-in procedures and managing petty cash to ensure accurate financial transactions
- Maintaining a high standard of outlet hygiene and proactively managing maintenance requirements to create a pleasant dining environment for customers
Cafe Manager
Lowyat Group
03.2016 - 10.2016
- Responsible for overseeing all aspects of cafe operations, ensuring smooth and efficient daily functioning
- Enforcing stringent hygiene and safety procedures to maintain a clean and safe environment for both staff and customers
- Conducting comprehensive staff training to enhance their product knowledge and customer service skills
- Creating and managing staff schedules on a weekly and monthly basis to optimize coverage and productivity
- Handling staff recruitment processes, identifying and selecting qualified individuals to join the cafe team
- Coordinating offsite catering services, delivering exceptional dining experiences to clients beyond the cafe premises
- Ensuring seamless operations at Primo Cafe @ Fairlane Hotel and Malayan Aromas, providing excellent service and upholding the cafe's standards of quality
Co-Owner
Where's My Elephant
03.2015 - 02.2016
- Managing purchasing and logistics activities, ensuring timely and efficient procurement of ingredients and kitchen supplies
- Implementing stringent food quality control measures to maintain high standards and consistency in food preparation
- Overseeing mise en place processes, ensuring that all necessary ingredients and tools are organized and ready for daily food preparation
- Supervising cooking and food preparation activities, maintaining a smooth flow in the kitchen and upholding culinary excellence
- Conducting monthly inventory assessments to track stock levels and optimize inventory management
Outlet Manager
Wishwonder Sdn Bhd - Bakita Bar & Restaurant
04.2014 - 02.2015
- Taking charge of all kitchen and bar operations, ensuring smooth and efficient functioning to deliver exceptional dining experiences to customers
- Conducting staff recruitment processes, identifying and hiring skilled individuals to build a capable and motivated team
- Responsible for preparing the monthly staff payroll, ensuring accurate and timely compensation for all employees
- Overseeing sourcing and purchasing activities, ensuring the acquisition of quality ingredients and bar supplies to maintain high standards
- Implementing marketing strategies and promotions to attract and retain customers, driving business growth and profitability
- Reporting directly to the Managing Director, providing regular updates on operations and collaborating to achieve business objectives
Interim Restaurant Manager/Supervisor
Hokkaido Ramen Santouka
03.2014 - 04.2014
- Conducting daily staff briefings to communicate important updates, provide guidance, and foster a cohesive team environment
- Ensuring daily outlet cleanliness and maintenance to create a welcoming and pleasant dining atmosphere for customers
- Organizing and conducting staff service training sessions to enhance customer service skills and ensure consistent service quality
- Providing comprehensive food and product knowledge training to staff, enabling them to deliver informed recommendations and answer customer inquiries
- Specializing in handling Japanese customers, ensuring cultural sensitivity and delivering exceptional service tailored to their preferences and expectations
Offshore Junior Campboss
Sodexo Malaysia
06.2011 - 02.2012
- Company Overview: Providing premium food catering services to office and production staff
- Facilitating weekly crew change, ensuring a smooth and organized rotation of personnel on the offshore rig
- Conducting weekly safety and hygiene inspections to maintain a secure and sanitary working environment
- Implementing weekly fire escape drills to ensure all crew members are familiar with evacuation procedures in case of emergencies
- Creating and updating the weekly galley menu, providing nutritious and satisfying meals for the crew
- Holding daily toolbox meetings to communicate important updates, address safety concerns, and promote a proactive safety culture
- Participating in daily rig management meetings to coordinate operations and address any challenges
- Overseeing daily galley operations, ensuring efficient food preparation and service for the crew
- Managing daily room and laundry operations to maintain clean and comfortable accommodations for the crew
- Conducting daily inspections of public areas to ensure cleanliness and orderliness
- Preparing and distributing daily mealsheets for the crew on board, ensuring they receive appropriate meals as per the menu
- Conducting monthly inventory checks to track and manage supplies and equipment
- Preparing and submitting a monthly handover report to the Campboss, providing an overview of operations, challenges, and recommendations
- Providing premium food catering services to office and production staff
Asst. Restaurant Manager
Wishwonder Sdn Bhd - Bakita Bar & Restaurant
09.2009 - 05.2011
- Conducting daily briefings to communicate important information, set expectations, and align staff for smooth operations
- Managing the daily deployment of staff to their respective stations, ensuring efficient coverage and service
- Providing comprehensive food and product knowledge training to staff, enabling them to deliver exceptional recommendations and answer customer inquiries
- Overseeing outlet maintenance and hygiene to create a clean and inviting environment for guests
- Conducting staff service training to enhance customer service skills, ensuring positive interactions with customers
- Implementing service recovery strategies to handle customer complaints or issues promptly and professionally, aiming to turn negative experiences into positive ones
Asst Manager - Esprit Cafe
Aromas Coffee
06.2008 - 05.2009
- Overseeing Cafe Operations: Managing all aspects of the cafe's operations, including food preparation, service, cleanliness, and ensuring the cafe runs smoothly and efficiently
- Staff Management: Recruiting, hiring, and training cafe staff
- Scheduling shifts, assigning duties, and providing leadership to create a motivated and productive team
- Customer Service: Ensuring excellent customer service by coaching staff on customer interactions, handling customer inquiries or complaints, and maintaining a welcoming atmosphere
- Quality Control: Ensuring the quality and consistency of food and beverages served to maintain customer satisfaction
- Menu Development: Collaborating with chefs or cooks to create and update the cafe menu, considering customer preferences, seasonal offerings, and cost-effective options
Education
Higher Diploma - European Culinary Management
KDU College
Petaling Jaya 01.2008 - 12.2008
Diploma - Hotel & Catering Management
KDU College
Petaling Jaya 01.2005 - 12.2007
Skills
Problem-solving
Time management
Team collaboration
Client engagement
Analytical thinking
Decision-making
Best practices implementation
Team leadership & development
Continuous improvement
Staff management
Project implementation
Process improvement
Operations analysis
Forecasting and reporting
Disaster recovery planning
Management coaching
Safety regulations
Budget management
Market research and analysis
Summary
Dedicated and results-driven Chef Manager with 20 years of culinary expertise and leadership experience. Seeking to leverage my passion for exceptional food quality and team development in a dynamic culinary environment. Committed to delivering innovative menus, optimizing kitchen operations, and driving customer satisfaction. Aiming to contribute my culinary flair and organizational acumen as a Chef or Manager., RM 8000 / SGD 4500 (Negotiable)
Personal Information
- Place of Birth: KL
- Date of Birth: 12/06/84
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
Timeline
F&B Consultant/Site Supervisor
YC Plumbing Sdn Bhd - Makmurbena Sdn Bhd
08.2024 - Current
General Manager of Operations
Very Thai Sdn Bhd
02.2024 - 07.2024
Consultant Manager
HKT Global Sdn Bhd
02.2023 - 01.2024
Chef Manager
Sodexo Malaysia
07.2022 - 01.2023
Unit Manager
Sodexo Malaysia
02.2018 - 07.2022
Restaurant Manager
Yoogane Malaysia
11.2016 - 12.2017
Cafe Manager
Lowyat Group
03.2016 - 10.2016
Co-Owner
Where's My Elephant
03.2015 - 02.2016
Outlet Manager
Wishwonder Sdn Bhd - Bakita Bar & Restaurant
04.2014 - 02.2015
Interim Restaurant Manager/Supervisor
Hokkaido Ramen Santouka
03.2014 - 04.2014
Offshore Junior Campboss
Sodexo Malaysia
06.2011 - 02.2012
Asst. Restaurant Manager
Wishwonder Sdn Bhd - Bakita Bar & Restaurant
09.2009 - 05.2011
Asst Manager - Esprit Cafe
Aromas Coffee
06.2008 - 05.2009
Higher Diploma - European Culinary Management
KDU College
01.2008 - 12.2008
Diploma - Hotel & Catering Management
KDU College
01.2005 - 12.2007
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