JOLYN LIM POH NEE

I am Jolyn Lim from Malaysia and I having 20 years of experience in Gaming Entertainment Industry. Presently, i am with Aristo Casino (subsidiary of Australia Donaco International) that located in Lao Cai, Vietnam. As Slot Manager, my main role was to manage slot floor activity and team delivery to maintain service quality and control day-to-day operations. Supports players, handles complaints and works with partners to improve machine placement, promotions and customer engagement. Produces clear reports and recommendations that help drive better decisions and stronger business outcomes. Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.

• Lead and able to manage the operation of 120 staff, 1,500 slot machines and daily 100-300 customers from Thailand, Cambodia, China and Korea..
• Planned and coordinated game product optimizing projects resulting in increased revenue.
• Advanced from Shift Manager to Head Of Department quickly as result of client satisfaction improvement and revenue surging achievements.
• Built and nurtured key client relationships to grow profit by 30%.
• Recognised by management for trustworthy, positivity and self motivated behaviours, leading to increased profit.