Johnson Lee Wei Tao

• Negotiate pricing, close deals, and maintain client relationships to ensure repeat business.

• Diagnose and resolve technical issues in fluid handling systems, rotating equipment and process control equipment.

• Translate technical jargon into clear, actionable guidance for non-technical users. Build rapport and manage expectations through regular updates and follow-ups.

• Coordinate with product specialists and vendors to recommend suitable solutions. Coordinate with R&D, production, and spare parts teams to expedite repairs

• Managed customer interactions via CRM, maintaining a centralized database of 300+ accounts, tracking opportunities through the full sales cycle.

• Monitored and enforced Service Level Agreements (SLAs) for technical support and post-sale service.

• Manage full sales cycle from lead generation to contract signing

• Supporting presales, including solution design, request for quotation, BOQ, pre-sale testing and extensive customer centric communication

• Increased project efficiency by streamlining communication channels between team members and management.
• Developed strong working relationships with vendors, suppliers, and subcontractors to ensure seamless procurement activities and timely delivery of materials.
• Contributed to successful project completion by assisting in the development of detailed project plans and schedules.