Overview
Work History
Education
Skills
Timeline
Generic

Jun Hao NG

Kuala Lumpur,kepong

Overview

24
24
years of professional experience
4
4
Languages

Work History

Customer

Service
01.2022 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Sales and Service Representative

D Mobile Digital SDN BHD
03.2012 - 05.2020
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Drove team revenue totals by bringing in top sales numbers.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.

Customer Service

Maxis
08.2008 - 09.2011
  • Provided exceptional customer service, demonstrating knowledge of store policies and procedures.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Developed customer service processes to improve customer satisfaction.
  • Streamlined order fulfillment processes for faster customer service and satisfaction.

Home Appliance Technician

Panasonic
12.2003 - 06.2008
  • Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
  • Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
  • Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
  • Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.

Technical Support

Samsung Electronics
02.2001 - 11.2003
  • Provided technical support during equipment installation, ensuring proper alignment and optimal functionality.
  • Enhanced team productivity by providing comprehensive technical support and troubleshooting assistance.
  • Provided technical support to lab personnel, troubleshooting complex issues and minimizing operational disruptions.
  • Coordinated with technical support teams to resolve customer issues quickly and efficiently.
  • Provided technical support for troubleshooting and resolving signaling issues, reducing downtime and delays.
  • Supported Engineering and Maintenance departments with training and technical support.

Education

High School Diploma -

Sekolah Menengah Kebangsaan Temin
Pahang
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Multitasking Abilities

Timeline

Customer

Service
01.2022 - 04.2025

Sales and Service Representative

D Mobile Digital SDN BHD
03.2012 - 05.2020

Customer Service

Maxis
08.2008 - 09.2011

Home Appliance Technician

Panasonic
12.2003 - 06.2008

High School Diploma -

Sekolah Menengah Kebangsaan Temin
04.2001 -

Technical Support

Samsung Electronics
02.2001 - 11.2003

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Jun Hao NG