Jun Hao NG
Kuala Lumpur,kepong
Overview
24
24
years of professional experience
4
4
Languages
Work History
Customer
Service
01.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Sales and Service Representative
D Mobile Digital SDN BHD
03.2012 - 05.2020
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Customer Service
Maxis
08.2008 - 09.2011
- Provided exceptional customer service, demonstrating knowledge of store policies and procedures.
- Delivered superior customer service by responding to inquiries and complaints.
- Developed customer service processes to improve customer satisfaction.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
Home Appliance Technician
Panasonic
12.2003 - 06.2008
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
- Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
Technical Support
Samsung Electronics
02.2001 - 11.2003
- Provided technical support during equipment installation, ensuring proper alignment and optimal functionality.
- Enhanced team productivity by providing comprehensive technical support and troubleshooting assistance.
- Provided technical support to lab personnel, troubleshooting complex issues and minimizing operational disruptions.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
- Provided technical support for troubleshooting and resolving signaling issues, reducing downtime and delays.
- Supported Engineering and Maintenance departments with training and technical support.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Temin
Pahang 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Multitasking Abilities
Timeline
Customer
Service
01.2022 - 04.2025
Sales and Service Representative
D Mobile Digital SDN BHD
03.2012 - 05.2020
Customer Service
Maxis
08.2008 - 09.2011
Home Appliance Technician
Panasonic
12.2003 - 06.2008
High School Diploma -
Sekolah Menengah Kebangsaan Temin
04.2001 -
Technical Support
Samsung Electronics
02.2001 - 11.2003