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CHIN KHOON YAP
FREELANCE BUSINESS DEVELOPMENT CONSULTANT
Johor Bahru,01
Summary
Adept at transforming challenges into opportunities by leveraging experience in business process reengineering and team leadership at STRATEGIC RELIANCE CONCEPT to enhance productivity and client satisfaction significantly. Using strategic planning skills and adaptability resulted in innovative solutions, fostering growth and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
33
33
years of professional experience
Work History
Strategic Business Consultant
STRATEGIC RELIANCE CONCEPT
JOHOR BAHRU , JOHOR
08.2024 - Current
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Developed complete business plans and operational strategies for new and existing business.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Economic Self Sufficiency Specialist
PROLOGIC BARGAIN SHOP
JOHOR BAHRU , JOHOR
03.1992 - 04.2022
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Improved operational effectiveness by implementation of new tools and techniques in case management practices.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Collaborated with community partners to connect clients with essential resources and support services.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Navigated complex regulations governing public benefits programs to ensure compliance while advocating for clients'' best interests.
- Conducted outreach efforts targeting underserved populations, increasing program visibility and fostering community engagement.
- Leveraged local partnerships to expand resource availability and maximize client access to essential services.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
- Delivered informative presentations at community events, promoting awareness of available services and resources.
- Contributed to team success through proactive communication and collaboration on cross-functional projects aimed at enhancing service delivery quality.
- Optimized client support by staying current on industry trends, attending professional development opportunities, and sharing knowledge with colleagues.
- Monitored client progress through regular follow-up meetings, providing guidance and adjusting plans as needed.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Coordinated with local government to provide resources to clients.
- Administered and tracked client service payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Implemented and developed programs to address poverty and inequality.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
High School Diploma -
FEDERAL INSTITUTE OF TECHNOLOGY
SELANGOR 04.2001 -
Skills
Planning and execution
Interests
Travelling , Planting , Exploring
To me , being Wealthy would be great but Travel and Exploring is the only thing we buy and do that makes us Richer . The world is like a book and those who do not travel and explore read only one page . It leaves us Speechless and in awe when we travel and and turns one into a storyteller . To travel is to live not to escape life but for life not to escape us . Travelling opens our hearts and minds to the endless knowledge , exploring new cultures ,landscapes and our perspective in life and admiring the beauty of Mother Nature
We do not want to regret the time when we could until the time we could not .
Planting trains and gives us the time of Peacefulness , Satisfaction , Patience and enhances our Self determination in Life .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Strategic Business Consultant
STRATEGIC RELIANCE CONCEPT
08.2024 - Current
High School Diploma -
FEDERAL INSTITUTE OF TECHNOLOGY
04.2001 -
Economic Self Sufficiency Specialist
PROLOGIC BARGAIN SHOP
03.1992 - 04.2022
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