Jonathan Ho Wai Kin
Customer Service Executive
Kuala Lumpur
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Content Moderator
Byte Precision Sdn Bhd
Kuala Lumpur
04.2022 - Current
- Handles the submission of user-generated content to an online platform.
- Ensure that the platform is free from scams, errors and any illegal or copyrighted content.
Customer Service Executive
Genpact Malaysia Sdn Bhd
03.2018 - 10.2021
- Demonstrates a strong customer service orientation to the customer's issues to ensure that the issues are resolved in a timely and efficient manner
- Effectively communicate the resolution to the customers to ensure to achieve a good CSAT rating from their end
- Deliver first class, professional customer service to existing and potential customers of Canon Singapore
- Assist my Team Leader with the Voice of Customer (VOC) Calls needed to address the customer's complaints accordingly.
Customer Care Consultant
Digi Telecommunications Sdn Bhd
Shah
03.2018 - 10.2021
- Alam
- To support and extend excellent customer service support for both internal and external customers
- Ensure all customers enquiries are attended within the service level set
- Responsible to guide new recruits of the process flow
- Assist to cross‑sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Care Consultant
U Mobile Sdn Bhd
Kuala Lumpur
07.2017 - 02.2018
- Resolve customer complains and enquiries effectively
- Take ownership and proactively manage the daily the CRM cases
- Provide accurate information (e.g
- Product features, pricing and after‑sales services)
- Assist to cross‑sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Service Executive
Ambank (M) Berhad
Kuala Lumpur
09.2016 - 07.2017
- Identifies and understand the customers need, focus on internal and external customers
- Remain courteous and calm even during moments of customer dissatisfaction
- Perform customer ID verification
- Assist to cross‑sell the Balance Transfer and Quickcash promotions by
- Ambank needed to achieve the designated sales target.
Education
Bachelor of Arts - Communication
Sunway University
08.2011 - 12.2014
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Monash University Foundation Year
Monash University
09.2010 - 06.2011
Timeline
Content Moderator
Byte Precision Sdn Bhd
04.2022 - Current
Customer Service Executive
Genpact Malaysia Sdn Bhd
03.2018 - 10.2021
Customer Care Consultant
Digi Telecommunications Sdn Bhd
03.2018 - 10.2021
Customer Care Consultant
U Mobile Sdn Bhd
07.2017 - 02.2018
Customer Service Executive
Ambank (M) Berhad
09.2016 - 07.2017
Bachelor of Arts - Communication
Sunway University
08.2011 - 12.2014
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Monash University Foundation Year
Monash University
09.2010 - 06.2011
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