John Hew Teik Chuan

• Led cross-functional teams to successfully complete major projects, driving enhanced efficiency and elevated client satisfaction.
• Utilized data and analytics to inform decision-making processes and implement strategic business improvements.
• Organized and managed assignments to ensure operational excellence, overseeing successful delivery of key initiatives.
• Championed process improvements, resulting in substantial cost savings and optimized operational efficiencies across the organization.
• Defined team priorities, monitored schedules, and assessed performance to ensure successful project execution.
• Spearheaded organizational restructuring, streamlining operations and reducing overhead costs to drive sustainable growth.
• Fostered a company-wide culture of innovation and collaboration, encouraging creative problem-solving and teamwork at all levels.
• Transformed customer experience by designing and implementing comprehensive service improvement initiatives that significantly boosted satisfaction levels.
• Implemented advanced data analytics tools, enabling data-driven decision-making across the organization, leading to improved business outcomes.
• Launched new products and services across diverse markets, conducting in-depth market research and tailoring offerings based on customer needs analysis.
• Leveraged technology to automate workflows and streamline business processes, driving increased productivity and cost efficiency across the organization.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders, to promote collaboration and long-term success.
• Ensured regulatory compliance by instituting robust internal control systems and proactive monitoring mechanisms.
• Directed technological improvements that minimized waste, eliminated business bottlenecks, and optimized operational processes.
• Led company-wide modernization efforts, implementing new procedures and structures to enhance organizational efficiency and agility.
• Negotiated favorable contract terms with vendors, achieving significant cost savings while maintaining product quality and timely delivery.
• Spearheaded corporate restructuring initiatives, significantly enhancing organizational effectiveness and operational efficiency.
• Optimized supply chain operations, ensuring timely product availability and improving customer satisfaction.
• Executed a comprehensive digital transformation strategy, modernizing legacy systems and boosting overall productivity across the business.

• Collaborated with leadership teams to define and implement processes for the secure management and reporting of customer data, ensuring compliance and best practices.
• Developed and executed targeted communication campaigns aimed at key customers, enhancing engagement and strengthening client relationships.
• Implemented social media strategies that significantly increased brand awareness and engagement across multiple platforms, driving greater visibility and audience interaction.
• Designed and optimized business development strategies, aligned with company goals, product specifications, market insights, and budget constraints, to drive growth and profitability.
• Mentored local teams on best practices and operational protocols, fostering a culture of productivity and continuous improvement.
• Analyzed web analytics data to identify emerging trends, uncover opportunities for growth, and pinpoint areas for optimization.
• Boosted customer retention rates through personalized email marketing campaigns, tailored to individual preferences and behaviors, leading to stronger customer loyalty.
• Utilized Google Analytics to track, monitor, and analyze content performance, identifying opportunities for content enhancement and optimization.
• Streamlined marketing automation workflows, improving efficiency and reducing operational costs while maximizing campaign impact.
• Developed content marketing strategies in alignment with client business objectives, existing assets, and key performance indicators (KPIs), ensuring measurable outcomes.
• Conducted competitive analysis to assess industry trends and identify gaps, capitalizing on untapped market opportunities for growth.
• Optimized website UX/UI design through rigorous A/B testing, enhancing user experience and increasing conversion rates through data-driven design improvements.

• Streamlined helpdesk operations by implementing standardized ticketing systems, enhancing the efficiency and effectiveness of issue resolution.
• Led a team of IT professionals, offering mentorship and strategic guidance to drive productivity and ensure successful project delivery.
• Championed employee training programs focused on emerging technologies, enabling staff to quickly adapt to industry changes and maintain a competitive edge.
• Negotiated vendor contracts, securing cost-effective services to meet the organization’s IT needs while ensuring quality and timely delivery.
• Cultivated a culture of continuous improvement within the IT department by providing ongoing professional development opportunities for team members.
• Optimized IT systems through regular evaluations and targeted improvements, enhancing functionality, user experience, and system reliability.
• Coordinated large-scale technology migrations, minimizing disruption and ensuring seamless integration while enhancing system capabilities.
• Established and enforced IT policies and procedures, creating a secure and efficient work environment that supports organizational goals.
• Led technical upgrade initiatives for business units , collaborating with consultants and developers to ensure successful integrations and system enhancements.
• Mentored and managed IT teams, fostering an environment of collaboration and high performance to achieve project objectives and organizational goals.

• Cultivated high-performing teams through strategic mentorship, tailored guidance, and the facilitation of professional development opportunities.
• Fostered a culture of continuous improvement by encouraging open communication and empowering employees to contribute innovative ideas.
• Efficiently managed budgets to optimize resource allocation and ensure long-term financial stability.
• Strengthened internal controls by evaluating and refining policies and procedures to ensure regulatory compliance.
• Achieved revenue growth by streamlining operational processes and implementing strategic cost-saving initiatives.
• Proactively identified and mitigated risks to safeguard projects and business operations from potential disruptions.
• Utilized data analytics to drive informed decision-making in areas such as sales forecasting, budgeting, and workforce management.
• Minimized operational risks and enhanced predictive capabilities through comprehensive data organization and trend forecasting.
• Improved stakeholder satisfaction through timely, transparent, and effective communication strategies.

• - Oversaw delivery excellence for key clients across 14 countries in the Asia Pacific region, ensuring consistent high-quality outcomes.
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• Played a pivotal role as part of the ATOS APAC executive team, driving technology innovation, organizational transformation, and strategic growth initiatives.
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• Led comprehensive digital transformation efforts to enhance operational efficiency, boost productivity, and elevate customer satisfaction.
• Directed technology upgrades to eliminate inefficiencies and resolve critical business bottlenecks.
• Conducted in-depth analysis of industry trends and competitor activities to support data-driven strategic decision-making.
• Managed a high-performing IT team, streamlining processes to achieve significant improvements in efficiency and output.
• Oversaw cybersecurity programs to safeguard sensitive company data and mitigate risks of security breaches.
• Collaborated with legal, accounting, and regulatory teams to ensure strict compliance with all applicable regulations.
• Served as a trusted advisor to senior leadership, offering insights into industry trends and best practices for strategic technology investments.
• Optimized IT operations by consolidating systems and deploying automation tools, enhancing operational agility.
• Maximized ROI on IT projects through meticulous prioritization, resource optimization, and performance monitoring.
• Aligned regional strategies with global organizational goals, ensuring cohesive and measurable success across all domains.
• Fostered a culture of innovation by promoting creative problem-solving and encouraging team members to develop unique solutions.
• Streamlined resource allocation processes to reduce costs while maintaining service quality and driving profitability.
• Identified and secured new business opportunities, contributing to revenue growth through successful high-value deal closures.
• Cultivated a collaborative culture, emphasizing teamwork and open communication across the region.
• Implemented data-driven decision-making practices, leveraging analytics to guide strategy and identify emerging trends.
• Enhanced operational efficiency through process improvements and targeted staff training initiatives.
• Strengthened client satisfaction by promptly addressing concerns and delivering tailored, effective solutions.

• Oversaw a business portfolio exceeding USD 100 million in Malaysia, driving strategic growth and operational excellence.
• Managed customer operational and business relationships, ensuring alignment with client goals and fostering long-term partnerships.
• Promoted a culture of continuous improvement by enhancing interdepartmental collaboration to achieve optimal operational outcomes.
• Directed operational strategy, improving administrative efficiency, cost management, and the coordination of security and business programs for clients.
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• Provided strategic and actionable guidance for IT and security operations at client sites, ensuring robust and effective solutions.
• Led cross-functional teams to successfully deliver high-impact projects, meeting timelines and budgetary constraints.
• Accelerated revenue growth through the design and implementation of innovative marketing initiatives and sales strategies.
• Enhanced customer experience by raising service standards, refining complaint resolution processes, and improving internal communication systems for faster response times.
• Delivered transformational support to clients by designing and executing impactful security interventions tailored to their needs.
• Managed financial, operational, and human resources to drive superior business performance and sustainable growth.

Oversaw the Asia Pacific IT budget of USD 80 million annually, ensuring optimal allocation to meet organizational priorities.

Contributed as a key member of the senior regional leadership team, driving the development and execution of strategic initiatives encompassing technology, business processes, organizational structure, and governance.

Assessed emerging technologies to identify opportunities for competitive advantage and incorporated them into the company’s strategic roadmap.

Managed financial, operational, and human resources to enhance business performance and achieve organizational objectives.

Led cloud migration initiatives, enabling increased scalability, operational flexibility, and cost efficiency.

Minimized downtime through proactive IT system monitoring, maintenance, and troubleshooting.

• Championed change management efforts to successfully implement new technologies and processes across the organization.
  
• Strengthened cybersecurity measures by performing risk assessments and deploying robust security protocols.
  
• Spearheaded digital transformation initiatives to modernize business processes, driving enhanced efficiency and productivity.
  Developed IT infrastructure aligned with strategic business goals and adaptable to evolving organizational needs.
  Formulated a long-term IT strategy to support growth projections and future capacity requirements.
  Designed an internal dashboard for real-time monitoring of system health and project status.
  Built strong relationships with industry leaders to stay informed on the latest innovations and trends.
  Ensured regulatory compliance by staying updated on industry standards and implementing requisite controls within IT systems.
  Promoted transparency in IT operations, including strategy, budgeting, project updates, and performance metrics.
  
• Identified and mitigated key business risks through the establishment of comprehensive risk management procedures.
  
• Executed cost-effective technology upgrades, optimizing performance while adhering to budgetary constraints.
  

Negotiated contracts with vendors and suppliers, achieving favorable terms for hardware acquisition and software licensing.

Collaborated with legal, accounting, and other professional teams to maintain compliance with relevant regulations.
Directed digital transformation projects, aligning IT strategy with organizational goals to foster innovation.
Improved IT infrastructure by deploying strategic technology solutions and enhancing system performance.
Developed and implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.
Streamlined IT operations by consolidating systems, automating processes, and driving efficiency improvements.

• Lead and manage overall application design, development and implementation of application software for Amanah Finance
• Designed and developed in-house system to monitor company’s Head Quarter and Branch Network
• Designed and developed in-house General Ledger system
• Designed and developed Bank Negara reporting portal
• Designed and developed integrated Cheque Payment system with various financial system
• Managed Software Development Department
• Managed Computer Operations and Data Center facility
• Managed vendor relationships and contract negotiations

• Build Software Alliance’s banking unit services for major clients involving system conversion, design and integration
• Designed, developed and implemented Post Dated Cheque System for Arab Malaysian Finance
• System migration and customization of Advance Loan System for Arab Malaysian Finance
• Designed, developed and implemented Securities System for Arab Malaysian Finance
• Designed and developed conversion programs for General Loans System for Malaysia Credit Finance Berhad
• Improve batch run by5 hours for month-end processing