JOHN EZEKIEL DAS
IT Manager
Batu Caves
Summary
Experienced IT Manager with strong problem-solving skills and a proven track record in managing network and infrastructure environments. Knowledgeable in overseeing deployment and maintenance of technology, providing guidance and leadership to IT staff in supporting hardware, software, and networking infrastructure. Collaborating closely with executives, actively contributing to determining and implementing technology needs. Responsible for managing technology strategy, training, and documentation to ensure seamless operations within the organization.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Manager
Delivery Hero Malaysia
07.2023 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Manage the whole group of Delivery Hero (Foodpanda Malaysia), based in Bangsar South. IT Asset management and hardware purchase. Implement new policies on hardware replacement program and guidelines on IT hardware management.
- Handling new vertical project for PandaMart. Opening 64 PandaMart store in 1 Years period. Implement new IT policies and asset management for Foodpanda Malaysia.
- Managing 3 IT Executive for project and user support for APAC region. Total user more than 1,000+ across Malaysia & Singapore
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
IT SPECIALIST
Delivery Hero Malaysia
11.2021 - 06.2023
- Company Overview: (Formerly known as Foodpanda Malaysia Sdn Bhd)
- Manage ticketing system using JIRA
- Assisting end user regarding hardware, software and access related issue
- Offboarding/Onboarding
- Onboarding IT Training for new joiners
- Laptop deployment
- IT Asset management
- Quotation handling/submitting for service/buying assets in related to IT
- Managing AV system for Offices for whole Malaysia in terms of setup, compliance, and costing
- Managing Network hardware and ISP for whole Malaysia offices (installation and day to day basis)
- Managing all Pandamarts(68 stores in Malaysia)
- Opening new Pandamarts
- ISP installation & Fibre upgrade
- Infrastructure mapping for CCTV, door access and network from floor plan
- Network system upgrade(firewall and switches)
- Maintenance
- CCTV installation
- Kota Kinabalu Riderhub office opening
- Access point, network switches and ISP installation
- AP and CCTV floor marking
- Door Access installation and location marking
- Bangsar South Sales Office new floor opening
- Access point, network switches and ISP installation
- AP and CCTV floor marking
- Door Access installation and location marking
- Virtual Annual Dinner Foodpanda 2021 & 2022
- ISP boosting
- Camera & AV setup for event
- Managing live streaming & feed
- (Formerly known as Foodpanda Malaysia Sdn Bhd)
IT ENGINEER
Sumitomo Mitsui Banking Corporation
12.2020 - 08.2021
- Perform daily task by working into 3 different shifts from 6:00am to 9pm Rotationally
- Perform incident cases base on daily basis tickets
- Update Symantec Anti-Virus for standalone PC
- Update Trend Micro Anti-Virus standalone PC
- Perform kitting for AVDI (laptop) and install certificate
- Setup iPhone for users by installing Blackberry application
- Perform morning task by checking paymentz, payswitch,netagity
- Turn on/off Swift system daily
- Perform Check work system by downloading the data and process to the department
- Mount and unmount backup server tapes to send to DR site
- Unload and download PCnode Bank Negara
- Update daily check list for back up tape status
- Pushing latest patch & software updates through SCCM
DEKSTOP ENGINEER
Konica Minolta Business Solution
07.2018 - 12.2020
- Resident Engineer in Zurich Insurance, Sunway Shared Services, Axa Affin general insurance
- Escalation from service desk when 1st level troubleshoots doesn't resolve the issue
- Resolve software and hardware issues for the users
- Will do troubleshoot remotely and will go to the user's office for more complex issue
- Issues consists such as internet connection, slow performance and system errors
- On regards to the hardware issues, will check on the machine and take out the parts of machine that is malfunction and will request for replacement
- Will assist user to install software's and another request such as RAM upgrade and format machine
- For deployments, a new or used PC will be given for all the new employees
- We will assist to format, create windows ID, connect to company domain, install standard applications, install antivirus, install Microsoft applications and setup IBM Lotus note
- Master technical skills: Hardware and software
- Guide and instruct users through to resolve their issues
- Install and configure multi-function printers
- Work with 365 office project team for migration of lotus note to Microsoft outlook
- Using PDQ software to install outlook, teams and one drive software for every user by department
- Install manually for computer which failed to push by software
- Assign RSA token to user for VPN connection
- Create or reset users account from Active Directory Account
- Troubleshoot AS400 issue
- Push policy from servers to users' devices
TECHNICAL SUPPORT EXECUTIVE
Aegis Bpo
03.2018 - 07.2018
- Technical Support Executive for ASUS
- Assisting users in general enquiries such as: -
- Solve their issue by remotely
- Set appointment for installation of the services
- Assisting customer to troubleshoot whenever there is any technical error encountered by them
- Troubleshoot office Laptop, desktop, and devices, such as:-
- First level support for network Rectify the issue by guiding the customer to check on the cables, IP address and DNS, if the issue is resolved then we close the case if not we escalate to second level Support
- First level support for Application such as SAP and AS400
- Collaborate with team lead and team mates to better solve user's issues
Education
Bachelor of Science - Computer Science
Management & Science University
Shah Alam, Selangor, Malaysia 03.2020 - 01.2025
Skills
Good communication
Decision making
Problem solving
Analytical
Building rapport with users
VM Ware
SCCM system
Team collaboration
Information confidentiality
IT risk management
IT infrastructure
undefinedWebsites
Other Information
Yes
Personal Information
- Date of Birth: 02/07/97
- Gender: Male
- Nationality: Malaysian
Certification
ITIL Foundation Certificate
Timeline
IT Manager
Delivery Hero Malaysia
07.2023 - Current
IT SPECIALIST
Delivery Hero Malaysia
11.2021 - 06.2023
IT ENGINEER
Sumitomo Mitsui Banking Corporation
12.2020 - 08.2021
Bachelor of Science - Computer Science
Management & Science University
03.2020 - 01.2025
DEKSTOP ENGINEER
Konica Minolta Business Solution
07.2018 - 12.2020
TECHNICAL SUPPORT EXECUTIVE
Aegis Bpo
03.2018 - 07.2018
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